Maintains and controls inventory and information technology documentation
Provides District Office and school sites with Information Technology Customer Service Support
Manages all maintenance contracts and support agreements made internally and externally
Assists the Director in the development and execution of the District's Education Technology Plan and the Information Technology Infrastructure Improvement Plans
Collaborates with the Director, to develop training and technology vision/ direction for all students, teachers and staff
Oversees daily department work system operations and support
Routinely confers with users to ensure high level of customer service and support.
Manages network (email, Windows NT, Active Directories, security, Network Operations Center, backups)
Coordinates and troubleshoots PBX, voicemail, phone support and deployment of Voice Over Internet Protocol/ converged networking project plans and maintenance.
Provides input to Education Technology Policy Documentation (security, network, standards, and protocols)
Creates/maintains a Network Operations Center (NOC) at the District office and centralizes all technology support functions
Implements Disaster Recovery Plan
Advises executive staff regularly of network/systems status and potential obstacles
Manages professional staff and serves as a lead worker to school site support technicians
Performs hardware repairs on desktops, servers, printers, and scanners
Implements and manages Microsoft Windows operating system
Implements and manages email servers, ethernet routers and Internet content management systems
Implements and manages telecommunications (T1, routers, RAS, WAN)
Implements and manages remote access (VPN)
Performs other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
KNOWLEDGE OF:
Microsoft Windows desktop operating systems
Microsoft Office software suites
Microsoft Windows server operating systems
Enterprise network management
Security practices and policies
SKILL IN:
Excellent verbal and written communication skills
Computer processes and capabilities, including programming languages and database management
Organizing work and setting priorities
ABILITY TO:
Develop training and train others in the use of technology equipment and services.
Develop teams and quickly assume a leadership role in a fast-paced environment.
Plan and organize work and tasks
Perform routine hardware and software maintenance
Establish and maintain collaborative relationships with others
Be flexible to perform work within changing priorities and possess sufficient interpersonal skill to work harmoniously with staff, students, administrators, parents and others.
EDUCATION AND EXPERIENCE
Any combination of education and experience equivalent to a Bachelor's degree in Computer Science or Information Systems AND six (6) years experience in information technology which included two (2) years supervising or managing a staff of information technology professional level positions
PREFERRED CERTIFICATIONS AND EXPERIENCE
One (1) year of Nortel experience and A+ Certification
Possession of a Microsoft Systems Certified Engineer certificate
Experience implementing a WAN for a school district, public or private sector medium to large organization
LICENSES AND OTHER REQUIREMENTS:
Possession of a valid California Class C driver's license and driving record sufficient to meet the District's insurance carrier's requirements are required.
Incumbent will be involved in field work which requires travel in personal vehicle to various sites.
WORKING CONDITIONS:
ENVIRONMENT:
The position in this class works in an office environment
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a variety of equipment
Seeing to view a computer monitor and to read a variety of printed materials
Hearing and speaking to exchange information and make presentations
Sitting or standing for extended periods of time.
Walking
Lifting, carrying, pushing and pulling objects weighing up to 50 pounds
Reaching overhead, above the shoulders and horizontally
Bending at the waist, kneeling and crouching
If your application is selected to move forward in the recruitment, you will be invited to participate in responding to supplemental questions. If you pass the supplemental review, you will be invited to participate in an oral exam.
Please make arrangements to be available. There will be no make up exams offered.
OTHER IMPORTANT INFORMATION:
Positions in this job classification are exempt, and work 12 months/year. The duration of the eligibility list is 6 months unless extended by the Executive Director of Classified Human Resources and the Personnel Commission.
Applicants selected for permanent or substitute assignments are required to pay for fingerprinting services and obtain Tuberculosis results prior to beginning work. If you have any questions regarding the fees, please feel free to contact the Human Resources Department at (510) 784-2648.
Hayward Unified School District does not pay for employee health and welfare benefits.
Full-time employees are required to purchase medical health benefits. Half-time and less than half-time employees may participate on a voluntary basis. Health benefit costs are 100% employee paid through a pre-tax payroll deduction. Employees may opt out of health coverage upon presentation of proof of alternate coverage.
Dental coverage is mandatory for all employees working 20 hours per week, or more, regardless of outside coverage. Less than half-time employees may participate on a voluntary basis. The District contributes the full premium for "employee only". Any additional premium will be employee paid.
For more information please view the Benefits tab of this job announcement.
The Hayward Unified School District is committed to educational equity so that every student realizes their innate potential, becoming a lifelong learner and having a positive impact on their community. Our mission is to draw from our community’s rich diversity in order to create engaging and equitable educational experiences for students, delivered in a safe and supportive environment. This environment supports inclusion, anti racism through an ethnic studies learner orientation and growth mindset. HUSD believes the responsibility for student success is broadly shared by district staff, families, our community, and our students’ own efforts. Each HUSD student deserves respectful learning environments in which diversity is valued and contributes to successful academic outcomes.
We seek equity-minded applicants who demonstrate they understand the benefits diversity brings to an educational community. We look for applicants who:
• Reflect our diverse community
• Value and intentionally promote diversity and consciousness of difference
• Empower students furthest from opportunity
• Demonstrate cultural competence and cultural humility
• Believe that all people have the right to an education and work environment free from fear, harassment, or discrimination
• Actively seek to disrupt institutional and/or systemic barriers that adversely impact historically marginalized communities
• Foster students’ potential to become global citizens and socially responsible leaders.
Non-Discrimination Policy
Hayward Unified School District (HUSD) is committed to equal opportunity for all individuals in education. District programs, activities, and practices shall be free from discrimination and harassment based on race, color, ancestry, national origin, ethnic group identification, immigration status, age, religion, marital or parental status, pregnancy status, physical or mental disability, sex, sexual orientation, gender, gender identity or expression, or genetic information; the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. If a complainant is unable to put a complaint in writing due to conditions such as a disability or illiteracy, district staff shall assist him/her in the filing of the complaint.
If you believe you have been subjected to discrimination, harassment, intimidation, or bullying you should immediately contact the school site principal and/or their supervisor. See the links below for more information on complaint management, Title IX, and Uniform Complaint Procedures and forms. For Uniform and Title IX Complaints, please call (510) 723-3857, ext 34102 or 34201, or email uc.titleix@husd.k12.ca.us. The address is 24411 Amador Street, Hayward, CA 94544. A copy of HUSD Uniform Complaint Board Policy along with the Uniform Complaint Administrative Regulations and the HUSD non-discrimination policy are available, free of charge, upon request.
Americans with Disabilities Act
Bullying
TITLE IX
Suicide Prevention
Title V CCR
Uniform Complaints
