Job Abstract

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Full oversight over all Executive Hosts, Hosts, and VIP Service programs, budgets, and staff.
• Responsible for increasing the number of VIP players, VIP player revenue, and expanding Jamul’s VIP segment from outer markets.
• Support Slot and Table Games initiatives.
• Provide friendly, fast, and helpful guest service for all guests and team members.

• Responsible for training, developing, educating, and evaluating all Player Development Team Members (including VIP services).
• Financial responsibility with respect to all Player Development functions, including hosted player revenue and expense, VIP parties, functions, or events, and off-property events. Responsible for maintaining and adhering to annual departmental budget. Managing payrolls for all hosts and VIP services staff.
• Responsible for monitoring all host / VIP services comping and VIP player reinvestment; daily review of comp exception reports with appropriate counseling of team members.
• Complete daily and weekly schedules and tasks for all Casino Host personnel as well as VIP services.
• Interview, select and train new team members.
• Establish, implement, and enforce policies and procedures in accordance with Jamul regulatory requirements.
• Supervise and manage departmental SOP’s.
• Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
• Understand and adhere to Jamul Team Member policies including but not limited to counseling team members and the use of progressive discipline. Address and manage complaints, grievances, or concerns from team members.
• Effectively use, administer, and manage rewards and recognition for front line team members.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain, and manage training programs.
• Make determinations regarding types of materials, software, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Protect and preserve assets of the company.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree from four-year college or university; or equivalent combination of education and experience.
• Minimum of five years progressively more challenging leadership experience in a Player Development role.
• Must be proficient in Microsoft applications and have experience with Casino Management Systems.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to earn and maintain TiPS certification.

• Must be able to acquire and maintain an appropriate gaming license.