Job Abstract

The LPN Intake coordinator receives and analyzes incoming referral and order calls. Responsibilities Answers phones and appropriately triages phone calls to Intake Team. Effectively communicates patient/referral information to appropriate Intake staff and branches. Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals. Coordinates communication of referral information with Intake Specialist RN. Maintains a call log for all i... more details

Summary The LPN Intake coordinator receives and analyzes incoming referral and order calls. Responsibilities Answers phones and appropriately triages phone calls to Intake Team. Effectively communicates patient/referral information to appropriate Intake staff and branches. Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals. Coordinates communication of referral information with Intake Specialist RN. Maintains a call log for all incoming calls. Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc. Verifies new referring physician licenses on referrals taken in department. Researches coverage or pay source for each referral. Verifies commercial policies and HIQA. Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care. Educates prospective patients, families, physicians, and hospitals regarding home health services available. Serves as a liaison between clinical and marketing staff. Attends and participates in annual in-service training programs. Manages patient ping feed throughout the day, in applicable markets. Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets. Any other duties as assigned. Education and Experience License Requirements Current LPN licensure in state of practice. Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation. CPR Certification required. Minimum of one (1) year experience in medical office procedures/intake.