Designing, developing, managing and leading initiatives in a complex dynamic environment, revising needs to meet changing requirements and serving as a subject matter expert. Partnering cross-functionally to provide strategic and tactical thought partnership to effectively drive results. Building relationships and collaborating with key stakeholders to develop strategies and/or ensure delivery of commitments. Delivering key internal consulting engagements using a variety of techniques and tools ... more details
Overview
Center 1 (19052), United States of America, McLean, Virginia
Manager, Project Management - PWM Rewards and Benefits Governanace
Platform and Well-Managed (PWM) Operations is a centralized team within Cindy Viener’s Engagement and Servicing Platforms (ESP) organization. PWM directly enables Card growth and innovation through efficient, accurate and well managed platform operations and delivery.
As a Manager in Rewards and Benefits Governance at Capital One, you will apply your strategic and analytical skills to ensuring consistent experiences for customers who take advantage of a wide variety of Rewards and Benefit campaigns. You’ll team with world-class professionals and leaders across the card businesses to develop and implement strategies that are central to delivering business outcomes that meet customers’ needs and expectations. The work can include ensuring that processes are well designed and executed flawlessly, yielding improved business efficiency and driving consistent results.
About Rewards and Benefits Governance:
Capital One currently has 90+ Rewards and Benefits campaigns that are in market. These use cases are designed to both attract new cardholders and encourage loyalty from existing customers. The Governance team is responsible for establishing and maintaining well-managed practices which are consistent across all Rewards and Benefit campaigns regardless of Channel, Platform or Line of Business.
The Rewards and Benefits Governance team: (i) Manages the intake process for all new intent (ii) Establishes requirements and ensures that all campaigns are compliant with them (iii) Maintains L2 process governance and (iv) Provides regular reporting to Sr. Leadership and other key stakeholders.
General Responsibilities:
Designing, developing, managing and leading initiatives in a complex dynamic environment, revising needs to meet changing requirements and serving as a subject matter expert
Partnering cross-functionally to provide strategic and tactical thought partnership to effectively drive results
Building relationships and collaborating with key stakeholders to develop strategies and/or ensure delivery of commitments
Delivering key internal consulting engagements using a variety of techniques and tools (like BPM, Lean, Agile or Six Sigma) to define, manage and improve processes.
Creating and delivering presentations to senior management. Guiding and influencing senior management discussions and decisions
Reviewing processes, platforms and technology end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the ecosystem with impactful results
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 3 years of process management or project management experience
Preferred Qualifications:
Bachelor’s Degree or military experience
1+ years of experience in Compliance or Risk Management
5+ years of process management or project management experience
Lean, Agile, Six Sigma, Business Process Management, or certification
How our hybrid model works
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
thorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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