Job Abstract

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. 

Currently, ManTech is seeking a motivated, career and customer-oriented Senior Software Manager to join our team in Altadena, CA! This is a hybrid position. The Senior Software Manager will manage a small software and product analyst team and work directly with the customer and executive management to provide continuous improvements to all software management; will be responsible for the end-to-end management of Software Information within the ServiceNow platform. This includes the ability to be able to interpret complex licensing agreements of various types and to be able to translate the terms and conditions. Actively work to find agreeable terms and pricing to assist the customer and stakeholders. The scope includes the entire enterprise and processes necessary for the effective management and control of all software. 

Responsibilities include but are not limited to:

• Manage all software license contract renewals, license compliance, reporting, documentation, and workflows within ServiceNow

• Manage a portfolio of Software Application offerings on the customer’s IT Catalog

• Work in collaboration with customer Key Stakeholders to improve and finalize the Software Governance process for the customer

• Oversee the proposal and development interface and processes to be implemented within ServiceNow 

• Collaborate with developers/analysts to implement application usage models, as well as reclamation of licenses

• Collaborate with developers/analysts to implement enterprise workflows for application requests

• Ability to work directly with customers and stakeholders by building solid, trusted relationships and assist the customer in managing an ever-growing and evolving Software environment

• Coordinate with the organization by planning, product ordering, tracking, and monitoring of all software products

• Work with other IT department leads to reconcile software deployments to license and maintenance entitlements, and to ensure all accounting, billing, reconciliation, and compliance are met and followed for IT software assets

• Work with developers/analysts to implement software reporting and dashboards to determine program costs for Software usage 

• Collaborate with business IT experts to ensure effective technology service delivery and to deliver high-quality service outcomes

• Identify potential cost saving opportunities relating to software and support, by bidding and negotiating contract renewals with vendors

• Lead the implementation of audit readiness processes to ensure we are managing license compliance risks

• Oversee and assist in the documentation of all Software Management processes

• Manage and support the complete SAMf and Software Application Lifecycle

• Work to improve current SAM / SAMf workflows and technology

• Work and collaborate with the ServiceNow development team to automate current manual tasks and workflows 

• Work in collaboration with customer Key Stakeholders to improve Software Governance, including interfacing SAM tools and processes within ServiceNow 

• Interface with the teams to provide continuous improvements in the Software Management of the Program

• Develop enterprise workflows as required  

• Mitigate financial and/or legal risks associated to vendor compliance, identify potential cost saving opportunities relating to software and support, and help to improve our negotiating position with vendors

• Lead the implementation of audit readiness processes to ensure we are managing license compliance risks

• Oversee and assist in the documentation of all Software Management processes

Minimum Qualifications:

• A Bachelor’s degree in Computer Science, Information Systems, or Business Management 

• 5+ years of experience in IT software asset management 

• 2+ years of Software experience with the ServiceNow SAM and/or SAMf module 

• Intermediate level of experience working with the ServiceNow Platform 

• Strong understanding of License Management, Vendor Management, and IT Financial Management 

• Knowledge of software lifecycle, allocations, product fulfillment, billing cycles and true ups are required

• A track record of delivering on extended projects that span 6 months to 2 years 

• Act as the primary contact for software procurement and license management 

• Coordinate with technical and contractual experts outside of one’s reporting structure to deliver service

• Respond and coordinate requests for quotes, purchases, and renewals of approved software

• Manage relationships with suppliers and manufacturers on product updates and lifecycles

• Must also understand and work within the guidelines of ITIL practices to deliver technology service and deliver continuous improvements

• Work with technical teams to configure software related data points in ServiceNow and other tracking systems in order to maintain license compliance and accurate reporting

• Provide reporting to upper management along with any data required for any types of audits

• Uses problem solving and active listening skills to identify key details, motivation, and criticality of customer request 

• Ability to build trust and relationships with both internal/external partners, clients, and cross-functional teams 

• Provide monthly, quarterly, and annual reports for the program

• Experience with Enterprise Software Management 

• Experience managing software audits 

• Excellent interpersonal skills, including collaboration, communication, relationship building, and negotiation

• Self-starter with the ability to work both independently and as part of team

• Ability to maintain professionalism and work in a fast paced, results driven environment

• Proficiency in Office applications

• Strong written and verbal communication skills 

Preferred Qualifications:

• At least 7 years of experience in IT software asset management 

• At least 5 years of Software experience with the ServiceNow SAM and/or SAMf module 

• ITIL, PMP and plus 

• Knowledge of PeopleSoft a plus 

Clearance Requirements: 

• U.S. citizenship

• Ability to obtain and maintain a Public Trust clearance
   

Physical Requirements: 

• Sedentary work that primarily involves sitting/standing/walking/talking and must be able to remain in a stationary position 50%.

• ?Moving about to accomplish tasks or moving from one work site to another.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Requires frequently communicates with co-workers, management, and customers.

• Communicating with others to exchange information.

• Working with computers.

• Must be able to lift and move hardware weighing up to 50 pounds.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.