We are seeking an experienced Systems Administrator to join our team. The successful candidate will thrive in a fast-paced, dynamic environment, providing exceptional technical support to both internal teams and external clients. Attention to detail, strong organizational and problem-solving skills, and a passion for technology are essential for success in this role.
Some examples of work:
Provides advanced support and maintenance for department-directed technology systems, which may include servers, applications, workstations, and related hardware and software;
Determines requirements and makes recommendations for new and/or upgraded applications and systems, including hardware and software needs, maintenance, and support;
Reviews and analyzes hardware and software alternatives and recommends selections to management;
Analyzes user requirements, procedures, and issues; implements changes to automate processing or to improve existing systems, electronic workflows, and reports;
Provides technical support to users regarding department-directed applications;
Writes system documentation, program specifications, and/or production procedures;
Experience with Smartsheet is a plus.
Under direction, is responsible for performing a range of systems administration activities that include troubleshooting, installing, upgrading, and configuring assigned operating system(s), and providing reliable daily systems maintenance, evaluation and support; performs related duties as required.
(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)
Maintains day-to-day operation of operating systems (OS) including but not limited to upgrades, systems backups and recovery, user accounts, security logs, shell scripting, and systems health status;
Analyzes and resolves problems associated with server hardware and operating systems software; detects, diagnoses, reports, and/or corrects system/server problems; communicates with programmers and other IT staff to resolve these issues; closes help desk tickets as maintenance work is completed and/or problems are resolved;
Coordinates and communicates network maintenance schedule, repairs, and downtime to appropriate staff for communication to clients/users; coordinates hardware and software repair issues in conjunction with support personnel;
Monitors, analyzes, and resolves security issues regarding computer system; evaluates and installs security patches; remains current on operating system vulnerabilities;
Confers with management to determine user requirements, procedures, and problems in order to improve efficiency and effectiveness of existing operating systems or to create new systems; researches, analyzes and tests application or system software for compatibility and capability to perform necessary job assignments;
Installs new hardware and software packages; modifies, and adapts software features and structures to meet the needs of the clients; provides technical assistance to clients and end-users;
Writes system documentation, program specifications, production procedures, and/other documentation that may include user manuals and instructions; maintains accurate documentation and administrative information for the operating systems;
Provides training to staff and coaches subordinate personnel in the performance of their duties, raising their overall technical knowledge;
Participates in Citywide information technology projects; participates in professional activities to remain knowledgeable regarding developments in the field of systems administration.
Possession of a bachelor's degree and two (2) years of experience in computer or information systems maintenance, systems administration, or systems analysis. Substitution(s): Possession of an associate's degree and an additional two (2) years of experience as listed above, or valid certification as a Microsoft Certified Solutions Associate: Windows Server, Hewlett-Packard Unix Certified Systems Administrator (HP-UX CSA) or comparable certification and an additional two (2) years of experience as listed above, or an additional four (4) years of experience as listed above may be substituted for the bachelor's degree.
Possession of a valid motor vehicle operator's license.
NOTE:
Individual positions in this classification may require knowledge of, and experience in, specific operating systems such as UNIX, as noted on the vacancy notification.
