Job Abstract

We have over 300 Peer roles at Telecare. We value this lived experience and this is what we are trying to grow within the organization. We have a career ladder specific to our Peer Workforce.

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

The Crisis Residential Treatment program will provide short-term, 24/7, voluntary crisis residential services for adults ages 18+ via 15 beds in Indio, CA. An interdisciplinary staff team of nurses, clinicians and peer professionals will provide services to help clients in psychiatric distress avoid inpatient hospitalization, emergency services, and incarceration; regain their stability in a safe, homelike environment; begin working toward longer-term recovery goals; and establish linkages with stable housing and ongoing treatment.

Full Time; Shift Hours and Days vary as needed

Expected starting wage is $66,560.00. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

POSITION SUMMARY

In this entry level management position and under direct supervision of the Clinical Director or Administrator, the Peer Recovery Team Lead supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. The Peer Recovery Team Lead completes assessments and determines the appropriate level of services for new members served.

QUALIFICATIONS

Required:

· Certified Peer Specialist and/or completed Peer Support Training

· Three (3) years of experience or part-time equivalent supporting individuals with behavioral health challenges

· Experience as a beneficiary of the public Behavioral Health system of care

· Successful completion of Peer Support Training or Peer Employment Training

· Sensitivity to multi-cultural populations and issues

· Must be at least 18 years of age

· Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

· All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred:

· Completion of leadership courses

· Bilingual

· Bicultural background/experience

· Increased levels of responsibility within a peer role

ESSENTIAL FUNCTIONS

· Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders

· Engages, inspires, and facilitates meaningful conversations with members served that assist the person to explore, create, and meet their own recovery goals

· Responds to critical situations with a high-level of engagement and de-escalation skills that support a least restrictive environment for individuals experiencing an emergency related to a mental health/addiction challenge

· Organizes team meetings to update and coordinate assigned tasks and work flow for team members

· Ensures required peer services deliverables are met or exceeded by self and team members

· Ensures accuracy of records and safeguards client confidentiality

· Monitors documentation and other required standards for content quality and quantity

· Collaboratively works with internal and external customers

· Provides on-site recovery and peer support skill coaching and development

· Monitors and supports staff attendance, required credentials, and performance development of team members

· Travels locally to provide outreach to members served in the community (program specific)

· Must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

Position requires transporting Members in program vehicle (acceptable driving record)

SKILLS

· Knowledge of recovery-focused, strengths-based work in mental health/addiction recovery

· Willing to seek to understand the unique circumstances, personal preferences, and goals of each member served and incorporate these into daily work, as well as into any needed crisis response, to help members served regain a sense of control

· A strong understanding of recovery and resilience, the value of partnerships with members served, the importance of member choice, and the balance between protection from harm and personal dignity

· Strong knowledge of relevant community resources and methods for accessing them

· Strong communication, writing skills, and typing/computer skills

· Experience working with adults facing mental health/addiction challenges

· Interest or experience in working with people who are difficult to engage and maintain in traditional mental health programs

· Ability to communicate and work effectively with members served, family members, and staff from various backgrounds

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires manual deviation, repetition and dexterity.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.