Provide technical assistance to customers, sales representatives, and application engineers both in the factory and at field locations. Assist the failure analysis and service groups on customer returns. Perform calibration, training and troubleshooting on Brooks Mass Flow controllers and other Brooks products in the field. Successful candidates must have a minimum of 2-year degree in engineering technology or an equivalent with 5 years of experience servicing highly technical or related equipme... more details
Company DescriptionBrooks Instrument is an industry leader in flow measurement and flow control products for critical applications, and a division of ITW (A Fortune 200 Company) is seeking candidates for a Technical Service Field Engineer. This position will be based out of our headquarters facility in Hatfield, PA (Suburban Philadelphia). In addition to our Pennsylvania operations, Brooks maintains manufacturing locations in, Hungary, and Korea. The Company also maintains sales offices throughout the world. Our products are used in laboratory and process applications in end markets such as: life sciences, chemicals, semiconductor, analytical instruments, nuclear, and solar cells.Job DescriptionBasic FunctionProvide technical assistance to customers, sales representatives, and application engineers both in the factory and at field locations. Assist the failure analysis and service groups on customer returns. Perform calibration, training and troubleshooting on Brooks Mass Flow controllers and other Brooks products in the field.Successful candidates must have a minimum of 2-year degree in engineering technology or an equivalent with 5+ years of experience servicing highly technical or related equipment, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 40%) and great communication and follow through skills.Essential Duties and ResponsibilitiesPerform calibration, troubleshooting, or installation assistance on Brooks MFCs and products in the field and in-house. Work could be billable or under warranty.Provide training on Brooks Products including software applications, general operational theory and basic maintenance.Provide after sales technical assistance for Brooks products via phone, email, or at the customer site. Assistance could be provided to customers, global sales representatives, and global service centers.Assist in completing product technical manuals.Provide service equipment support to global service centers.Support the development of software service tools used on Brooks’ products.Maintain technical product knowledge for state of the art electronic products offered by Brook’s Instrument.Maintain technical training material and aids for customers and sales representatives training programs.Support Brooks’ training programs.Perform tasks related to root cause failure analysis and testing of electronic, mechanical, and\or electro-mechanical devices, using judgment in making adaptations or modifications.Regular attendance and the ability to get along with others in a team environment.The ability to follow all safety policies and procedures.Support company continuous improvement initiatives.Other duties as assigned. QualificationsEducation and ExperienceA degree in engineering technology field with a minimum 5 years’ experience preferred.Open to someone with a bachelor's degree in a technology field with no experience but willing to learn.Fluent in Windows based computer system (hardware and applications).Ability to thoroughly learn new software programs/packages.Proven ability to clearly teach others who may have a variety of technical ability.Ability to read electrical schematics and mechanical drawings.Excellent written and verbal communication skills.Good project and customer management skills.Must be able to communicate positively with customers, even under difficult circumstances.Ability to travel both domestically and internationally. Up to 40%.Good hand dexterity and mechanical aptitude.Ability to manage a dynamic service schedule in a manner that results in timely service for customers.Hands-on experience in field service engineering role and support in the Industrial or Semiconductor industry.Knowledge and understanding of industrial or semiconductor process equipment and processes.Previous experience with Brooks Mass Flow Controllers and Products or direct competitor’s products is desirable.Additional InformationOur employees enjoy competitive, merit-based salary plus excellent benefits including:Health and dental insuranceCompany Paid Life Insurance / Short and Long Term Disability401K plan with generous company matchVacation, personal days and holidaysContinuing education reimbursement programFlexible spending accountsThe opportunity to join a well-established (70 + years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.Please visit our website: http://www.brooksinstrument.com/ITW Company OverviewITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.Brooks Instrument is an Equal Opportunity Employer / Affirmative Action employer. All qualified applicants will receive consideration for employment without required to race, color, religion, sex, national origin, disability, or protected Veteran status.All your information will be kept confidential according to EEO guidelines.ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
