DESCRIPTION
The Customs & Trade (C&T) program is an ongoing effort to achieve an outcome: establish Amazon Customs & Trade as the best customs broker and trade services offering in the world. The program is a collection of projects across a body of customers and uses designed to deliver innovative solutions for cross-border government clearances of the billions of packages, shipments, containers moving across the Amazon system globally on a daily basis.
Key job responsibilities
The Program Manager will provided end-to-end project, program and portfolio management for ACT projects and will track and coordinate adoption and execution of C&T solutions by first-party and third-party customs brokerage and trade solutions providers. They will assess, measure, and report on ACT adoption, execution, goals, roadmap, and other indicators of performance. The Program Manager will focus on Program and Project Planning and Strategy, Stakeholder Management, Program Execution and Monitoring, Resource Capacity Management, Risk and Issue Management, Quality Assurance and Evaluation, Reporting and Communication, and Continuous Improvement.
On a per-project/program basis, they will establish, record, track and establish a cadence of reporting on status, progress, blockers, paths forward. The Program Manager will work closely with stakeholders, teams, and resources to ensure that objectives are met within specified timelines and budget constraints.
About the team
The Program Manager will join a collaborative team of colleagues with diverse backgrounds. Spanning the globe, the team works together to invent and build customs solutions. The team combines experience, job skills and curiosity to think big and delight our customers. In Amazon Customs & Trade, intellectual interest, keen desire to learn, and collaborative approach are keys to success.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Bellevue, WA, USA
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Bachelor's degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
