Job Abstract

Job ID

2024-120575

Property

Hollywood Casino Perryville

Location

US-MD-Perryville

Type

Regular Full-Time

Category

Food & Beverage

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

JOB SUMMARY:

The Quick Serve Cashier/Server is a vital member of our Quick Service Food Outlet. This role is responsible for warmly welcoming and assisting guests, taking accurate orders, and handling payments through the cash register. Additional duties of the Quick Serve Cashier/Server involve ensuring a clean environment, monitoring alcohol intake responsibly, and supporting promotional events. This role also involves restocking beverages and food items, maintaining condiments, and assisting with opening and closing tasks as needed. The Quick Serve Cashier/Server’s dedication to customer service is vital and is a crucial part in making each dining experience memorable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and assist guests as they arrive at the quick-service food counter.
• Take orders from guests, ensuring accuracy in their selections and any customization requests.
• Serve guests their food orders either from behind the counter or by walking their order to their table.
• Operate the cash register to process payments for orders, including counting change and handling both cash and credit card transactions.
• Accurately process any complimentary meal vouchers, coupons, and comps.
• Maintain proper accounting for all cash, credit, and comp receipts, ensuring cash register accuracy.
• Monitor alcohol intake in accordance with TIPS training to prevent overserving.
• Maintain a clean and sanitary environment by regularly cleaning the counters and sitting areas.

OTHER DUTIES AND RESPONSIBILITIES:

• Promote daily, weekly, and monthly marketing events.
• Restock beverages, including soft drinks, water, and other drink options.
• Keep pre-prepared food items well-stocked for quick service to guests.
• Ensure condiments, such as ketchup, mustard, and napkins are available and restocked as needed.
• Assist with opening and closing duties as required.
• Perform other duties as assigned by F&B Supervisor/ Executive Chef/ F&B Operations Manager.
• Maintain a consistent and regular attendance record.
• Adhere to the company appearance policy.
• Promote and maintain all steps of the ACES Customer Service program with each patron and Team Member you may encounter (see, smile, and say hello).

SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities for this position.

QUALIFICATIONS:

To perform this job successfully, a Team Member must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• Minimum of 18 years of age.
• High School diploma or equivalent and 3 months of related experience and/or training, or equivalent combination of education and experience.
• The ability to read and write in English and have good verbal communication skills.
• Must qualify for a license with the Maryland Sate Lottery Agency and meet any credentialing requirements of the Maryland Gaming Control Board.
• Basic math skills such as adding, subtracting, fractions, decimals, percentages, etc.
• The ability to occasionally lift and/or move more than 25lbs.

PHYSICAL DEMANDS:

While performing this job, Team members are regularly expected to engage in verbal communication and auditory perception. Additionally, Team members will frequently need to stand, walk, and utilize their hands for activities such as handling and feeling. On occasion, Team members may be required to sit, reach with their hands and arms, balance, climb, stoop, kneel, crouch, crawl, and utilize their senses of taste and smell. Team members may also need to occasionally lift and move items exceeding 25 pounds.

Specific vision abilities required by this job encompass close vision, distance vision, color perception, peripheral vision, depth recognition, and the ability to adjust focus. We are committed to providing equal employment opportunities and making reasonable accommodations for all qualified individuals, including those with disabilities.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team member encounters while performing the essential functions of this job. The role may involve adapting to changing environmental conditions, including exposure to elevated kitchen heat and extreme cold. The noise level in the work environment is usually moderate.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer