To perform this job successfully, an individual must be able to perform each essential duty at a high level. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications:
- Minimum of 18 years of age.
- High School diploma or GED required, or 1-2 years of customer service-related experience or an equivalent combination of education and experience.
- Flexibility to work all shifts, including holidays, nights, and/or weekends as business needs dictate.
- Must be detail oriented.
- Intermediate computer knowledge, to include MS Office products (such as Excel) and POS systems.
- Excellent skills in both written and oral communication in English.
- The ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
- The ability to respond to common inquires or complaints from quests, regulatory agencies, and community members in a diplomatic and tactful manner.
- The ability to perform basic math skills, such as adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
- The ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form, with the ability to deal with problems involving several concrete variables in standardized situations.
- The ability to identify problems, collect data, analyze, and draw valid conclusions.
- The ability to regularly lift and/or move up to 10lbs, frequently lift and/or move up to 25lbs, and occasionally lift and/or move up to 50lbs.
- Must qualify for a license with the Maryland State Lottery Agency and meet any credentialling requirements of the Maryland Gaming Control Board.
Preferred Qualifications:
- 1-2 years of supervisory experience in a cash-handling environment.
- Knowledge of Title 31 regulations.
- The ability to travel between properties served, as needed.
- Knowledge of Casino Operations software.
- The ability to write reports, business correspondence, and procedure manuals.
PHYSICAL DEMANDS:
While performing the duties of this job, the Team Member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The Team Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The Team Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
We are committed to providing equal employment opportunities and making reasonable accommodations for all qualified individuals, including those with disabilities.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. While performing the duties of the job, the Team Member will operate within a professional, climate-controlled workspace designed to facilitate productivity and collaboration. The Team Member may have frequent exposure to a dynamic and crowded atmosphere and should be adaptable and comfortable working in an environment with varying levels of activity and noise. The noise level in the work environment is usually moderate and occasionally loud.
