Digital Life. Cycle Management (DLCM) describes the holistic approach to update customer vehicles over the air or by dealer campaigns Conduct effective testing, reporting, and support repairing and updating of DLCM test vehicles in a timely manner to ensure no delays for SOP as well as no tow-ins and no unknown field complaints Perform on-site technical analysis on reported VW, Audi and other VW Group test vehicles, parts and components and determine the root cause of quality and design issues V... more details
"Vorsprung durch Technik" or, "Progress through Technology" is our company ethos and is the core belief that drives the development of every Audi vehicle. It inspires the innovative solutions, revolutionary engineering and progressive design that have become synonymous with the Audi name. And it reminds us to challenge ourselves, rewrite the rules from time to time and always fuel our pioneering spirit. The spirit that sets us apart on the racetrack and the open road. In our relentless pursuit to become the number one premium car brand in America, we need employees who share in this spirit of challenging the status quo in everything that we do.
Role Summary:
- Digital LifeCycle Management (DLCM) describes the holistic approach to update customer vehicles over the air or by dealer campaigns
- Conduct effective testing, reporting, and support repairing and updating of DLCM test vehicles in a timely manner to ensure no delays for SOP as well as no tow-ins and no unknown field complaints
- Perform on-site technical analysis on reported VW, Audi and other VW Group test vehicles, parts and components and determine the root cause of quality and design issues
- Validate complaints and provide a full technical understanding regarding customer/driver complaints to support the development countermeasures
- Develop and maintain fast and efficient communication flow with different stakeholders
- Deep knowledge in vehicle backend configuration and communication across different integration levels
Role Responsibilities:
Main responsibility – assign 80% of time spent
- Alignment with DLCM campaign coordinator to ensure online readiness of test vehicles
- Root cause analysis of connected service issues between vehicle and backend structures EU & NAR (Pre-Prod & Prod)
- Ensure online readiness of test vehicles prior DLCM campaign rollout
- Ensure analysis quality on DLCM related test results
- Investigate and report issues on test vehicles and request additional tracing equipment if necessary. Acquire additional data in form of traces, videos or descriptions to ensure fast problem resolving
- Document all findings within ticket system and present findings to stakeholders in a clear, structured way
- Alignment with station coordinators to ensure vehicle updates are performed properly and in a timely manner. This includes hardware as well as software changes performed by various test stations
- Alignment with technicians to provide instructions for vehicle preparation and updates. Hands On support within workshop activities for DLCM vehicles
- Responsible to support on-going troubleshooting when updates fail including creation and distribution of update procedures
- Alignment with Data Acquisition/IT Team to ensure appropriate data recording and quality. Support Data Logger installation in test vehicles as needed
- Perform additional duties as requested
Additional responsibilities – assign 10% of time
- Alignment with Engineering team to maximize testing synergies and establish equal workflows and processes across all test stations within in the US
- Participate on test trips to different locations across the US and Canada to enlarge testing area
Qualifications:
Years of Experience:
- 5 years of experience in Engineering, Development & Testing
Education – Required:
Bachelor degree in Engineering
Familiarity with Electric/Electronic application and vehicle development
Knowledge of basic vehicle connectivity
Education – Desired:
- Familiarity with vehicle connectivity backend setup and structure
- Familiarity with development tools and diagnostics equipment used by Volkswagen Group Engineering
Skills:
- In-depth system knowledge of Audi/Volkswagen vehicles with focus on Infotainment and connectivity
- Integration – joining people, processes or systems
- Ability to operate effectively and efficiently in a team
- Multitasking, self-organized und problem solving orientated
- Analytical and conceptual thinking – using logic and reason, creative and strategic
- Communication skills – interpersonal, presentation and written
- Engineering tools used by Volkswagen Group
- Computer savvy – skilled in use of software including iDEX, CP-Tool, ODIS, ALPOS, CMT, System42, Access, SQL/VBA and Admin Tool
- Ability to maintain an effective team environment
Computer savvy – skilled in use of software including iDEX, CP-Tool, ODIS, ALPOS, CMT, System42, Access, SQL/VBA and Admin Tool
Ability to maintain an effective team environment
Specialized Skills – Required:
- Experience in infotainment analysis, updates and diagnosis
- Experience in vehicle BUS systems and analysis
- Overall vehicle system knowledge
- Experience in communication and negotiation
- Able to write reports at an Engineering type level
Specialized Skills – Desired:
- Project coordination
- Knowledge about Vehicle Backend structure within Volkswagen Group
- Experience in automotive test data collection
Work Flexibility:
- Business trips to the U.S. Test Fleet locations, Germany, and various locations for special AUDI AG Management drives.
- Flexibility to work longer days and weekends on occasion.
Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
#LI-MN1
#LI-Hybrid
