The General Manager (GM) for our King Arthur Baking Store is a dynamic leader, passionate about retail customer service and able to drive results. The manager is responsible for overseeing the daily operations of the retail pop-up and future long-term store. The GM blends business acumen and operational knowledge to drive retail results while building a high-performing team. They achieve sales and profitability goals while delivering an exceptional customer experience. The GM leads a team of emp... more detailsloyees, manages store operations, and develops strategies to improve overall business performance. The work schedule includes a mix of days, evenings, weekends, and holidays to meet the operational needs of the store. The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing - , participation in the Employee Stock Ownership Plan (ESOP) - and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward. The Location: Fairfax, VA; Onsite daily
Essential Duties and Responsibilities
. Ensure an exceptional customer experience by promoting KA - Bs mission to inspire and share the joy of baking by consistently delivering outstanding customer service, managing a highly motivated team, and fostering a welcoming and inclusive store environment. Manage the hiring, evaluation, motivation, and recognition of store employees. Develops and implements plans to drive topline sales and profitability; inspires team to achieve sales plans. Work with the Inventory Planning, Merchandising & Visual Merchandising teams to ensure the store is fully stocked and aligned with KAB merchandising guidelines. Manages expense and payroll budgets; builds and optimizes retail team scheduleSupports delivery of training across product knowledge, baking knowledge, company values, sales, and customer service; holds self to the high level of knowledge in these areas. Develop and execute marketing plans and events to drive traffic and sales for the retail store. Engage with the local community to promote the store, building strong relationships. Support with store opening tasks, such as vendor coordination, recruitment and staffing, new store opening marketing and awareness building, logistics and inventory management for store opening, and the post-opening analysis of store performance, opportunities for improvement, and customer feedback. Education and Experience. Minimum of 5 years of experience in retail management, with at least 2 years in a general manager role. Passion for baking. Enthusiasm for retail and a customer-centric mindset. Proficient in POS systems and MS Office Suite (Word, Excel, Outlook)We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role. Competencies. Leadership: Inspires, guides, and motivates the team to achieve high performance, fostering a positive and productive work environment through effective communication, delegation, and conflict resolution. Results driven: Consistently achieves and exceeds performance targets by setting clear goals, demonstrating accountability, and proactively addressing challenges to drive business success. The environment can be fast paced, requiring the ability to multitask and manage multiple priorities effectively. Team collaboration: Ability to work collaboratively with cross-functional teams (such as marketing, merchandising, operations) to achieve store and baking school goals. Relationship-building: Builds and maintains strong, positive relationships with customers, employees, and community stakeholders to foster loyalty and drive store success. Financial acumen: Strong financial knowledge and skills, ability to analyze financial reports to identify sales and expense trends, variances, and opportunities for improvement.
