A Laundry Attendant is responsible for providing a constant supply of clean linens for the entire hotel. Must also document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments as needed. WHAT WE EXPECT FROM YOU: Monitor and maintain cleanliness, sanitation and organization of assigned work areas Adhere to all Health Department, sanitation and safety regulations Set up and organize work station with designated supplies a... more details
GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:
The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference.
WHAT WE ARE LOOKING FOR:
A Laundry Attendant is responsible for providing a constant supply of clean linens for the entire hotel. Must also document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments as needed.
WHAT WE EXPECT FROM YOU:
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Adhere to all Health Department, sanitation and safety regulations
Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift
Monitor usage of chemicals and water to maximize consumption
Separate soiled bed linen/terry/food and beverage table linens; bundle and document amounts of each bundle
Sort all stained/damaged items and determine status for rewash or discard; maintain continuous inventory of discard items
Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular articles to be washed
Remove washed articles from the washing machine when the cycle is complete. Inspect cleanliness and place in clean linen carts
Remove articles from dryer when cycle is complete and place in clean linen cart. Transport cart to proper work area for finishing
Operate the ironing and folder machines. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stained articles
Fold cleaned articles and stack into designated amounts by type and size. Place stacks in specified areas for distribution
Document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments
Report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to supervisor
Complete required Appraisals
Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
Ensure unresolved incidents are reported to Manager/Supervisor
Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Contribute to the team's success by accomplishing tasks and assisting with projects as needed
Maintain knowledge and compliance with departmental policies, service procedures, and standards
Availability during peak operating times, ie: Weekends, Holidays and Special Events
Work as a team member to ensure our guests have the best possible experience
Understand company's emergency procedures and be able to apply them when necessary
Report any incidents, property damage or injuries immediately to Manager/Supervisor
Attend department meetings and training sessions as necessary
Support Southern Management's Mission, Vision, and Values
Comply with all Southern Management's policies and procedures
Perform various other duties as assigned by Manager and/or Supervisor
JOB KNOWLEDGE & SKILLS:
Maintain confidentiality of guest information and pertinent hotel data.
Maintain confidentiality of guest information and pertinent hotel data
Knowledge of laundry/dry cleaning equipment and chemical handling
Knowledge of finishing techniques for all types of fabrics
Knowledge of proper chemical handling
Previous guest relations training
Exert physical effort in lifting/transporting at least 75 pounds or more.
Push/pull carts or equipment up to 250 pounds.
Endure various physical movements throughout the work areas.
Must be able to reach above head and shoulder height to perform job duties.
Must be able to stand and exert well-paced mobility for up to 8 or more hours in length.
Work environment -- Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry.
Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
Excellent written and verbal communication skills
Compute basic arithmetic and mathematical calculations
Organized and detail oriented
Excellent time management skills
Excellent interpersonal skills
Sound leadership and managerial skills
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Technical knowledgeable and competency in necessary systems and software: - [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]
2 years demonstrated cleaning/housekeeping experience, preferably in a hospitality environment
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