The Fraud Strategy Manager is accountable for monitoring and developing fraud risk strategies for Citizens Bank new account originations (all channels) and Check Deposit and In-Clearing. The strategy manager will take the lead in the development of fraud processes, strategies, and controls to mitigate fraud risk while balancing customer experience. The candidate will drive reductions in fraud losses through development of data driven solutions, implementation, and monitoring of effective fraud c... more details
Description
The Fraud Strategy Manager is accountable for monitoring and developing fraud risk strategies for Citizens Bank new account originations (all channels) and Check Deposit and In-Clearing. The strategy manager will take the lead in the development of fraud processes, strategies, and controls to mitigate fraud risk while balancing customer experience. The candidate will drive reductions in fraud losses through development of data driven solutions, implementation, and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Technology and various product teams.
Primary responsibilities include:
- Monitor fraud trend and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing customer experience.
- Assess new tools and existing processes for fraud risk and propose mitigating controls.
- Strong partnership with vendors, various product teams, fraud operations and technology team to effectively managing current fraud controls and develop additional controls .
- Provide performance tracking of fraud strategies and fraud prevention tools and processes with ability to communicate and present to senior audiences.
- Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions.
- Effectively manages competing priorities of requests working under strict deliverables.
- Serves as an escalation point for team members and can articulate the higher-level vision and any requirements questions
- Responsible for the strategic development and execution of merchant lending strategy. Define the product vision and business case as well as communicate vision effectively to external and internal stakeholders.
- Conduct market analysis so to continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility.
- Work with key stakeholders to continuously prioritize and refine key deliverables using quantitative and qualitative techniques to ensure that the most valuable work is delivered first.
- Secure funding and be accountable for the realization of the ROI for the projects and programs.
- Provide direction on the development, testing, and refinement of fraud controls in an agile environment.
- Facilitate solutions across the organization; working with legal, risk, operations, UX and technology teams to prioritize and deliver solutions that align with the corporate strategy.
- Focus on the Customer - Truly listen to our customers (internal and external). Engage a diverse customer base. Learn and adjust based on their feedback; make decisions based on their needs. Seek out and use different ideas and viewpoints. Know your role in delivering the customer journey. Show empathy by designing from their point of view. Think beyond a single interaction – design, deliver and support great end-to-end experiences.
- Unlock Potential - Start by setting context and clear expectations. Let teams make decisions. Ask the right questions and listen with an open mind. Equip them with the right tools and coaching; be available and help them succeed. Let colleagues truly own their work. Create a positive and high-achieving culture. Build teams with diverse talents and perspectives. Challenge everyone to learn and bring their best thinking. Celebrate success, and treat failure as a learning investment. Find ways to multiply their strengths; help them see their path forward at Citizens.
- Drive Outcomes - Raise the bar for yourself and others. Reinforce and role model our values. Push the company to do more. Recognize and reward achievement. Be honest, direct and trustworthy. Remove obstacles. Drive for speed, agility and simplicity. Ensure deliverables have a big impact on outcomes. Motivate colleagues to persevere and win. Collaborate with peers across business lines. Put the needs of the company ahead of individual business.
- Innovate Now - Rally teams around an optimistic and compelling future vision. Break down boundaries to bring the right people together. Be agile, flexible and adaptable. Bolster your work with data and insights. Constantly scan and learn, and apply new knowledge. Use “test and learn” to make better decisions faster. Encourage smart risk taking and innovative thinking.
- Domain Expertise – Demonstrated, consistent expertise in chapter’s technical/functional specialty.
- Develop strategies across different channels and products.
- Create a monitoring program to review effectiveness of tools and develop a link analysis program to proactively identify fraudulent behavior.
Required Skills/Experience:
- 5+ years of Fraud Risk Strategy experience
- Experience with account opening in various channels (e.g., digital, branch), IDV, and tools
- Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL, SAS, Python preferred
- Proficiency with Microsoft Office applications; Advanced Excel, PowerPoint
- Strong problem solving and analytical skills preferably in Financial Services industry
- Excellent communications (oral and written), interpersonal / business partnering, and organizational skills
- Experience with the project management lifecycle through Agile
Preferred Skills/Qualifications:
- Previous management of tenured Fraud Analysts
- Experience with the project management lifecycle through Agile
Education
Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline, or equivalent combination of education and business applied experience.
Master's Degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline preferred.
Hours and Work Schedule
Hours per week: 40
Work Schedule: 8:00am - 5:00pm, Monday - Friday
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
