Job Abstract

#xa 0;The Workforce Management Analyst role involves analyzing contact arrival patterns to forecast volume, adjusting staffing levels accordingly, and identifying avenues to optimize efficiency to drive an elevated customer and associate experience. Responsibilities include data analysis, forecast accuracy tracking, collaboration with vendor partners, and generating reports for leadership. Additionally, this individual will identify and lead projects within Customer Care that deliver financial s... more details

Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.