Responsible for performing repairs and diagnostics on all equipment: customer owned, company owned, and those under warranty, both in-shop and at customer sites. Essential Duties: - Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor. - Perform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standards. - ... more details
We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.
Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and building lasting relationships based on trust and reliability. With a customer-centric approach, we strive to deliver exceptional experiences and solutions that drive value and satisfaction.
We are dedicated to delivering best-in-class products and services that set industry standards and exceed market demands. Through strategic partnerships and collaborations, we leverage our expertise and resources to drive mutual success and create opportunities for growth and innovation.
We believe in fostering a culture where Integrity, Innovation, Excellence, and Insight are not just our values but guiding principles that drive our success and unify us as One Team MacQueen.
We conduct business with honesty, transparency, and ethical conduct, earning the trust and respect of our stakeholders. We foster a culture of innovation, encouraging creative thinking and continuous improvement to drive progress and stay ahead of the curve. Our commitment to excellence drives us to consistently deliver high-quality results and exceed expectations. With insight and strategic foresight, we anticipate market trends, identify opportunities, and navigate challenges with agility and resilience.
Job Summary: Responsible for performing repairs and diagnostics on all equipment: customer owned, company owned, and those under warranty, both in-shop and at customer sites.
Essential Duties:
· Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor.
· Perform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standards.
· Vehicle inspection including factory warranty repairs, computer diagnostics and programming.
· Attend local, regional, and national service schools and training sessions as requested.
· Maintain a clean, safe, and professional work environment not only in shop but also at customer sites.
· Utilize various equipment and tools to include, but not limited to hand tools, power tools, testing/diagnostic equipment, cranes and hoists.
· Foster close, positive working relationships with all service, parts and administrative personnel.
· Other duties as assigned.
Essential Qualifications:
· 2-year Diesel Technician/Mechanic degree or equivalent experience.
· Minimum 3 years working in a full-time technician/mechanic role on heavy duty chassis.
· Valid driver’s license with acceptable driving record
· Hydraulic, pneumatic, and electrical experience
· Welding/cutting torch experience
· Excellent skills in communication, interpersonal, organizational and attention to detail
· Working usage of MS Office Suite and the ability to learn new technologies quickly.
Job Summary: Responsible for developing and maintaining relationships with strategic customers in the assigned region while providing leadership, support, and guidance to a team of Sales Representatives.
Essential Duties:
• Develop sales strategies and techniques to increase our market share and improve the customer experience
• Oversee Sales Representatives and their professional development while also helping them resolve customer concerns or issues
• Maintain and nurture existing key or strategic customer relationships to ensure those customers are satisfied with the level of sales, service and support they receive from us in order to retain/grow our business
• Increase customer engagement, interactions, and transactions within the assigned region Area of Responsibility.
• Prepare accurate sales forecasts leveraging our CRM system tool, the 5-4-3-2-1 Sales Process and Fleet data for each Sales Representative and for the region
• Advise and make recommendations with respect to regional trends, competitive strategies and support required
• Other duties as assigned
Leadership Competencies:
• Technical
o Expert knowledge of all key operating systems to include critical vendor applications and Microsoft Office.
o Advanced knowledge of key product systems and components
o Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Interpersonal
o Ability to develop and maintain healthy relationships with Branch and Company staff
o Conflict resolution
o Effectively communicate in various environments and settings through multiple channels
• Positional
o Create safe, positive work environment for employees
o Ability to lead and supervise employees/teams to identify and execute on a set of goals while maintaining team cohesion
o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
o Interpretation of a variety of instructions furnished in written, oral, diagram, or schedule form
• Organizational
o Accountability for the Branch’s Parts and Service financial performance and statements with advanced understanding of financial definitions: GP, OpEx, OpInc & EBITDA
o Ability to calculate figures and amounts such as discounts, proportions, and percentages.
o Understanding of interdepartmental relationships and can lead outcomes across departments
Essential Qualifications:
• Minimum 3 years Sales Management experience or 5 years Industry related experience
• 2-year degree in related field
• Excellent skills in communication, interpersonal, organizational and attention to detail
• Proficient usage of MS Office Suite and the ability to learn new technologies quickly
• Working knowledge of CRM & CDK
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.
Desirable Qualifications:
• BS in Business or related field
ADA Requirements:
• Typically sits, grasp items and performs keyboarding for frequent operation of a computer
• Stand, walk, bend, reach or otherwise move about regularly
• Lift, move, or otherwise transfer items up to 40 lbs occasionally, >20 lbs frequently
• Occasional exposure to typical machine shop physical hazards
• Travel by air or car frequently
Desirable Qualifications:
· Direct industry experience
· Class B CDL
ADA Requirements:
- Bend, squat, climb, grasp, twist, reach, lift or otherwise move frequently for extended periods.
- Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally.
- Walk, stand, or otherwise move about continuously.
- Typically sits, grasp items and performs keyboarding for occasional operation of a computer.
- Exposure to typical machine shop physical hazards including chemicals which may require respiratory protection.