The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business t... more details
Job Description
Position Summary:
The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.?
Responsibilities:?
? Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.??
First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.??
Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.?
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.?
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.?
Able to understand and effectively communicate all products and services Monro offers to guests.???
Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. ?
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.?
Maintain an organized and neat guest waiting area.?
Other duties as assigned.?
?
Qualifications
Qualifications:?
?
High school diploma or equivalent required.?
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)
One (1) year of sales experience needed.?
Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.?
Strong problem-solving skills.?
Ability to work, Days, Evenings, Weekends, Holidays?
?
?
Profile Summary:?
Possess a strong focus on providing excellent guest service.?
Must be able to communicate clearly and professionally, both verbally and in writing.?
Must be able to develop a good understanding of the products or services being offered to guests.?
Possess basic sales skills.?
Must be able to think critically and find effective solutions to address guest concerns or resolve issues.?
Able to effectively manage time and can handle multiple priorities or various tasks at one time.?
Able to collaborate with others, work well with teammates, provide support when needed.? ?
?
Work Environment & Physical Requirements:?
This job operates in an automotive shop environment.? The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:?
? Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.?
Frequent standing and walking for long periods of time.?
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.?
Climb up and down ladders to retrieve and stock merchandise.?
Communicate effectively in person, by telephone, or by using telecommunications equipment.?
Enter and locate information on computer.?
Safely operates a motor vehicle.?
Additional Information
Benefits:??
Paid vacation and holidays?for Full Time teammates??
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time teammates??
Employee Access Perks
Career Advancement Opportunities
Your next Destination!
Growth Opportunity:
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
