Job Abstract

Primary Purpose of Position:

To provide strategic direction and oversight to the Property Management team to maximize the long-term value of the regional portfolio. To create and execute the regional business plan in accordance with BXP corporate goals and objectives.

Essential Functions:

Leadership

• Provide leadership and strategic planning including supervision of day-to-day and long-term operational functions, focusing on client relations, enhancing shareholder value, and executing the operating and financial plan. Execute the management of assigned portfolio through the direction of staff.
• Collaborate with the regional head of Property Management and with other regional department heads on the development of the annual business plan & department specific goals.
• Drive strategy development for assets via an understanding of the market, corporate goals, and existing leases.
• Provide main interface and serve as main point of contact with regional Development department regarding existing assets’ operations and footprints when new projects are proposed and/or developed.
• Accountable for adherence to internal controls and compliance with company policy and procedures. Key liaison with Internal Audit in executing the Annual Audit Plan for the region which includes both regional and property audits as well as twice yearly-refresher training sessions.
• Assume leadership role for special projects and the implementation of initiatives within the region.
• Represent the company within the real estate industry and participate in business, community, and governmental organizations.
• Interface and serve as a support and resource to the Regional Development department regarding existing assets’ operations, community relations and footprints when new projects are proposed and/or developed.
• Provide timely information on all property-specific issues and important developments within assigned portfolio to management team as required.
• Oversee relationships with the Regional Leasing staff to market assigned portfolio.
• Ensure regulatory compliance and enforce control policies and procedures.
• Oversight of emergency response procedures
• Review and approve newsletters prepared by Property Managers and/or regional Marketing Department
• Represent BXP as active member of Building Owners and Managers Association (BOMA).
• Participate in community business organizations representing BXP’ to ensure the company’s interests are protected.
• Perform other duties as assigned.

Client Relations

• Overall responsibility for client relationships and client satisfaction in assigned portfolio.
• Resolve legal disputes between client and landlord and effectively use legal counsel as a resource.
• Oversee communication to retailers, office clients and community via management of marketing and/or public relations firms.

Talent Management

• Responsible for regional staff development and succession planning partnering with peers to assess bench strength.
• Collaborate with Human Resources to hire, develop, and retain staff.
• Conduct annual and mid-year reviews and ongoing informal performance evaluations with direct reports and create an environment for continued learning. Include performance goals development and year-end evaluation of same.

Operations

• Develop and implement consistent Property Management operating procedures for assigned portfolio to provide first-class service to clients.
• Assume overall financial accountability including approval of all budgets at portfolio level and providing capex recommendations.
• Review and approve operating and capital budgets for portfolio. Develop and implement capital projects to preserve the long-range viability of corporate assets. Execute capex projects, as required.
• Develop and implement the annual contract bidding plan for the region.
• Negotiate contracts and arrangements with vendors ensuring that all Company standards are adhered to.
• Conduct formal site inspections with Property Management staff, in compliance with established standard operating policies and procedures.
• Participate in asset repositioning projects by working with the respective asset teams.
• Participate in due diligence surveys of new acquisitions, including but not limited to staffing plans, office procedures, operating budget review including service contracts, and long-term capex planning for the target property.
• Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, clients use and landlord’s obligations.
• Review quarterly variance reports, periodic reforecast of income and expenses, review of client account receivables, and assist in the preparation of Quarterly Financial Statements.
• Review and approve invoices, travel and expense reimbursement requirements and purchase orders as necessary.

Requirements and Qualifications:

• Bachelor’s degree with a concentration in Business Administration or Real Estate related field required.
• A minimum of 12-15 years of progressively responsible Class A commercial office property management experience required. Portfolio management experience is highly desirable.
• Certification as Real Property Administrator (RPAâ) and/or Certified Property Manager (CPMâ) preferred.
• LEED GA certification preferred.
• Previous management level supervisory experience required.
• Proven ability to execute "best in class" building operations, with a strong technical understanding of mechanical, electrical, and plumbing (MEP) systems as well as a solid understanding of structural design concepts required.
• Familiarity with ADA and OSHA.
• Working knowledge of security and life safety protocol.
• Excellent communication, management, and leadership skills.
• Demonstrated customer service and problem-solving skills.
• Ability to work with and/or supervise staff, consultants, and clients with a wide range of disciplines and positions.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Ability to work in a face paced environment and deal effectively with multiple, simultaneous deadlines and projects.
• Proficiency with Microsoft Office Applications.
• Flexibility with schedule.

Physical Requirements:

• Involves work of a general office nature usually performed sitting such as operation of a computer.
• Involves work of a general office nature usually performed standing such as operation of a fax and printer.
• Involves work such as tours throughout property portfolio usually performed by walking and by climbing stairs.
• Involves movement between departments to facilitate work.
• Regularly required to bend and reach.
• Regularly use hands and fingers to write and type.
• Regularly required to talk and hear.
• Occasionally required to crouch, climb stairs and ladders and in environments with temperature ranges both while working outside and inside.
• Occasionally exposed to vibration or noise as well as dust.
• Vision abilities allowing reading of printed material, graphics, computer displays and physical inspections of properties and sites.

Internal and External Contacts:

This position interacts extensively with all levels of employees within BXP, with clients and the general public.

Reporting Structure:

This position reports directly to the head of Property Management who provides supervision, guidance and evaluates work performance on a periodic basis.

Salary Range:

$180,000 - $250,000. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more.

BXP is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.