Job Abstract

The Benefits Delivery team is responsible for overall administration of Marriott International’s benefit plans. The Benefits Analyst is an integral member of the team who will play leading and partnering roles on aspects of Marriott’s benefits plans. This includes maintaining ongoing plan operations to ensure high levels of performance, associate engagement, experience and satisfaction, as well as ensuring the plans are administered in accordance with policies and procedures as established by Marriott. It also includes ensuring that benefits systems and interfaces are accurate and efficient.

The Benefits Analyst will provide ongoing operational support for benefit programs which primarily include the qualified and non-qualified Retirement plans while also providing support as needed for the Health, and Work Life programs. The Benefits Analyst will liaison with staff internally and externally, including Marriott’s third-party administration vendors, and internal departments, such as Information Technology, Payroll Services and the Law Department.

Expected Contributions (including duties and responsibilities)

Program Administration + Compliance
• Responsible for a variety of benefit plan administration activities and changes, including the qualified and non-qualified retirement plans
• Support communications and change efforts with internal and external partners
• Implement benefit program changes to support business and compliance needs
• Evaluate administrative procedures and systems to identify opportunities, enhance efficiency and reduce costs
• Provide guidance to benefits providers and service center for ongoing plan operations
• Manage, research and track escalated issues and work with benefits administration vendor and/or internal departments to ensure resolution
• Resolve administrative and systems issues that cannot be resolved by the plans’ administrator
• Assist with benefits audits and accounting activities
• Partner with internal teams, including finance, legal, and payroll on process and policy oversight to ensure compliance, accurate reporting of benefits and support for ongoing benefits operations
• Complete special projects as needed

Data Analysis, Integrity + Technology
• Provide analysis on benefit enrollments, contributions, utilization and other key metrics
• Work with large datasets and multiple data sources to analyze data for ongoing processes and enhancements
• Generate ad-hoc data reports; analyze and merge data files and summarize findings.
• Analyze participant and plan data to ensure integrity
• Assist with user acceptance testing for new and enhanced systems functionality
• Understand the connectivity and data flow between the Benefits platform technology, Payroll and HRIS.

Leadership Competencies
• Actively listen, anticipate, and deliver on the needs of stakeholders, HR leaders and associates.
• Makes effective and timely decisions by collaborating with others, asking questions to gather information, and identifying and considering alternatives and possible impact.
• Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion with service providers and Marriott teams (e.g., Payroll, International Compensation + Benefits, Core HR)
• Deliver results by setting ambitious goals and drive execution to support benefit programs and initiatives.
• Manage vendor partnerships by using available resources, prioritizing activities, and making adjustments when appropriate.

Skills and Attributes
• Excellent written and verbal communication skills
• Presents ideas, expectations and information in a concise, organized manner
• Uses problem solving skills for decision making and follow up
• Strong analytical, and critical thinking skills
• Manages time effectively and conducts activities in an organized manner
• Ability to prioritize activities and manage multiple tasks efficiently
• Sound judgement and use of discretion with confidential information.

Education and Experience

Required
• Bachelor’s degree in human resource management, business, or related discipline
• Demonstrated ability to prioritize activities and work on multiple projects at once
• Ability to manage and coordinate external service providers.
• Ability to flourish in a team environment and work independently
• High-level proficiency with Excel (vlookups and pivot tables)
• Proficiency with Microsoft Office (Access, Word and PowerPoint)

Preferred
• Knowledge of Benefits, Human Resources, Health Insurance and/or retirement
• Analytic abilities and attention to detail demonstrated through prior work experience
• Project management experience

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.