Overview of Job Function:
The Outreach Coordinator works closely with program staff to provide hands-on, patient-focused support related to clinical research efforts at the National institutes of Health (NIH) and the National Institute of Allergy and Infectious Diseases (NIAID). Patient support efforts will focus on, but are not limited to, underrepresented populations such as low-income individuals, recent immigrants, and racial and ethnic minorities.
Essential Functions:
- Communicate with NIH study coordinators and case managers regarding patients’ needs related to transportation, interpretation, and support
- Call patients to remind them of upcoming appointments at NIH
- Communicate with transportation vendors to facilitate patient appointments
- Meet patients at NIH and escort to their appointments
- Serve as patient liaison, interpreter, and translator at NIH
- Organize community forums and support groups
- Update secure database of patient records and study information
Education and Experience :
- High school graduate with relevant work experience or bachelor's degree in healthcare, health administration, community outreach, or related field of study
- 3 years previous administrative experience in a medical office, health clinic, or community services agency
- Experience in the areas of community work, community outreach, medical interpretation, and/or case management
- Familiarity with patient scheduling and medical terminology
- Experience working with patients living with HIV/AIDS and other infectious diseases is a plus.
Critical Success Factors:
- Strong team player with positive attitude
- Cultural competence and adept understanding of underrepresented minority populations and related barriers to receiving or accepting healthcare services
- Fluent bilingual skills – Spanish (required), French and/or Amharic a plus
- Detail oriented
- Strong customer focus
- Demonstrated poise, tact, and diplomacy
- Exceptional organization and time management ability
- Good problem solving, decision making, conflict management and resolution skills
- Proactively recognizes needs and implements effective solutions
- Outstanding written and verbal communication
- Good driving record and reliable transportation to and from NIH
- A flexible schedule as needed
Managerial Responsibilities: None
Work Environment: Mostly on-site at the National Institutes of Health. Some weekly remote work as necessary. Availability by phone/text. The standard office equipment for this position is a laptop computer and mobile device (provided).
Physical Demands: The essential functions of this require moderate periods of walking, standing, and sitting. Good vision, mental quickness, eye and hand coordination, ability to lift up to 25 pounds.
Classification: Exempt
Reports to: Project Director
Position Type/Expected Hours of Work: This is a Part-time position with hours that may range from 15-30 hours per week. Standard hours fall within 8:30 a.m. to 5:00 p.m. Monday through Friday with some flexibility to start earlier or work later to meet specific patient or clinical staff needs.
Travel: Local travel to NIH and community events.
Other Duties: It is not the intent of this job description to be a comprehensive listing of all activities, duties and responsibilities required of the employee in this position. Requests to perform other duties, responsibilities, and activities may arise at any time with or without notice.
The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.
