ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.
Who we’re looking for:
We are seeking a dynamic individual to join our team as a Customer Service Representative / Project Coordinator. This role primarily focuses on delivering exceptional customer service while also providing coordination support for various projects. If you are a proactive problem-solver with excellent communication skills, we want to hear from you!
In this role you will:
- Greet customers in a friendly and professional manner, both in-person and over the phone.
- Process work orders received through various channels, including electronic, hard copy, and phone.
- Provide accurate information to customers regarding our products, processes (software/hardware), and production turnaround times.
- Identify opportunities to upsell add-on services or new merchandise to existing and previous customers.
- Communicate unit prices, shipping dates, anticipated delays, and any other relevant information to customers.
- Enter job details into our computer system and ensure accurate billing information.
- Examine original hard copy documents for completeness and quality defects.
- Collaborate with the Production Manager to address any issues or concerns with orders.
- Consult with the Estimator regarding costs and communicate this information effectively to customers.
- Coordinate the routing of supplies and materials to work areas to initiate production.
- Monitor the progress of job orders throughout the production process and keep customers informed of their status.
- Collaborate with various departments, including production, sales, shipping, and warehouse, to expedite or trace shipments as needed.
- Participate in ongoing training sessions to enhance technical skills and knowledge.
- Perform additional tasks or duties as assigned by management.
Requirements:
- High school diploma or equivalent; additional education or training is a plus.
- Proven experience in customer service or a related field.
- Strong interpersonal and communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in computer systems and software applications.
- Detail-oriented with excellent problem-solving abilities.
- Ability to work independently as well as part of a team.
What We offer:
- Excellent Company support and resources.
- Excellent Company Reputation because we consistently receive 5-star customer reviews.
- Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
- A management team that supports you and wants to see you be successful.
- Culture of caring for our employees.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
We are an Equal Employment Opportunity (“EEO”) Employer.
It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
To all recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.
