Under the direct supervision of the Credit manager, the Cash Applications Specialist is responsible for performing functions to assist in the application of the Corporate Credit Policy. Essential Duties/ Accountabilities Duties and responsibilities will include but are not limited to: Represent Baker Distributing Company as a leader in the industry. Contact customers as necessary to collect accounts receivable and to confirm payment status. Review accounts receivable status of all service center... more details
Job Summary
Under the direct supervision of the Credit manager, the Cash Applications Specialistis responsible for performing functions to assistin the application of the Corporate Credit Policy.
Essential Duties/Accountabilities
Duties and responsibilities will include but are not limited to:
Represent Baker Distributing Company as a leader in the industry.
Contact customers as necessary to collect accounts receivable and to confirm payment status.
Review accounts receivable status of all service centers in the assigned territory to assure they are in a sound condition. Communicates with the Credit Manager or Director as necessary to discuss the territory’s overall collection status.
Follow proper credit department procedures in the handling of past due customers.
Communicate with service center managers and sales representatives regarding their past due customers.
Set up and monitor payment schedules for seriously delinquent customers.
Appropriately identify and collect service charges, obtaining approval from the Credit Manager for any write-offs.
Elevate issues to the Credit Manager or Director as necessary.
Refer non-responsive parties to the Credit Manager for third party collections.
Identify and resolve payment discrepancies, referring problems to the appropriate service center.
Identify and resolve payment discrepancies, referring problems to the appropriate service center.
Work to resolve customer deductions, including but not limited to short payments, tax issues, warranty disputes, etc.
Process NSF checks upon receipt, sending demand letters and following up with the check writer and bank as necessary. Notify the appropriate service center to facilitate collection.
Set up and maintain customer files, tax exempt customers, maintaining all changes to the appropriate records.
Monitor and evaluate credit limits.
Process new credit applications.
Process job accounts, sending NTO, lien requests, etc. Monitor payments.
Process/conduct credit references.
Conduct him/herself in a professional and courteous manner in all aspects of interaction with customers and employees.
Perform other duties as assigned.
Qualifications
High School Diploma or General Education Degree (GED) preferred.
Previous experience in Credit and/or Collections
Strong interpersonal skills.
Ability to communication effectively and professionally with customers and co-workers.
Proficiency in Microsoft Office Products.
Proficient in Microsoft Office products.
Skills
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
Excellent customer service mindset with the ability to develop long term relationships
Excellent written and verbal communication skills
Excellent analytical aptitude with a proven ability to analyze/interpret data
Strong and creative problem-solving skills
Ability to work independently and in a team environment
Proactively seeks continuous process and service improvements
Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.
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