E-Commerce Customer Service Manager Needed in Vernon/ Commerce CA area 65 K-85 K Required Qualifications: Associate or Bachelors Degree Extensive proficiency with Microsoft Excel, including pivot tables, vlookup and other advanced functions, as well as the full suite of Office products. Knowledge of Zendesk or similar communication portal Excellent problem solving and analytical skills Ability to investigate, troubleshoot and address processing issues to streamline workload and improve efficien... more details
Job Description
E-Commerce Customer Service Manager Needed in Vernon/Commerce CA area
65K-85K
Required Qualifications:
Associate or Bachelors Degree
Extensive proficiency with Microsoft Excel, including pivot tables, vlookup and other advanced functions, as well as the full suite of Office products.
Knowledge of Zendesk or similar communication portal
Excellent problem solving and analytical skills
Ability to investigate, troubleshoot and address processing issues to streamline workload and improve efficiency
Ensure effective communication between the customer service team and both the business units and consumer end users
Knowledge of Amazon Vendor Central use and functionality
Ability to maintain composure, while de-escalating potentially contentious consumer interactions while resolving warranty or use questions
Quick learner with the ability to multi-task in a fast pace, ever-changing environment
An innate sense of urgency
Possess excellent follow-up capabilities, the ability to prioritize and handle several projects simultaneously
Be proactive in identifying, resolving and communicating challenges
Solid organizational and time management skills
Strong interpersonal and communication skills
Desired Qualifications:
Prior experience with wholesale to retail order processing and knowledge of retail routing requirements
Current understanding of e-commerce vendor or seller platforms, including Amazon, Wayfair, Overstock, etc.
Experience managing product and business on Amazon Vendor Central and/or Seller Central
Familiarity with EDI
All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to dvaughn@ultimatestaffing.com
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