National Accounts Representative – Afterhours Team
Irvine, CA (Onsite)
Contract to hire
Shift: 5pm-6am staggered shift (weekends required)
Job ID 2024-10002
We are looking for a National Accounts Representative - Afterhours Team. This is a contract to hire opportunity based out of Irvine, CA (Onsite).
This position will be responsible for providing customer service, dispatch and manage work orders, track customer inspections, supportive duties for management, various administrative tasks, and any other general national accounts needs during after-hours. Manage overall relationships with clients, affiliates, and operation teams. Report directly to the Afterhours supervisor. Overtime may occasionally be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
Associate’s degree or equivalent from a two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business processes, technical procedures, or county and state regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, clients, customers, affiliates, colleagues, and the general public.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Dynamics Great Plains Database software; Internet Explorer, Google Chrome, Microsoft Outlook Internet software; Microsoft Excel Spreadsheet software and Microsoft Office Word Processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to type or handle paperwork speak professionally and listen. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Responsibilities:
The following are the essential duties and responsibilities of a National Accounts Afterhours Representative. Other duties may be assigned.
Customer Service
- Develop positive and professional rapport with customers, including timely follow up providing excellent customer service.
- Develop positive and professional rapport with affiliate subcontractors, including communicating the scope of work on each service.
- Effectively communicate with operation teams, customers, and affiliates via telephone and email.
Dispatching Work Orders
- Receive and dispatch work orders to customer expectations.
- Track all open and closed work orders, including updating status notes in the Great Plains system, and providing reports with schedule dates, estimated completion dates, and close dates.
- Communicate the status of all work orders to customers and operation teams, including following up daily for accurate and timely completion. Provide daily after-hour notes to all internal operation teams.
- Obtain inspection purchase orders from the customer and dispatch the inspection work orders to affiliates in a timely manner.
- Follow up weekly on inspection completion status.
- Request and submit proposals for additional repairs/services and to correct deficiencies.
- Follow up on completed inspections with affiliates to make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner.
- Review the Call Analysis report and provide status of work orders.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $19/hour to $22/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client
Our client is a leading manufacturer and distributor of fire and safety products.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
