Creating, improving and validating processes. Driving process improvements aligned with desired customer outcomes. Analyzing, identifying, and correcting data issues with systems used or owned by a department. Providing subject matter expertise on processes when representing the department in projects and other meetings. Managing and leading a team of associates of 3-5 associates. Leveraging process improvement methodologies to improve and control processes. Lead operational readiness and change... more details
Overview
802 Delaware Avenue (18052), United States of America, Wilmington, Delaware
Sr Manager, Project Management
As a Senior Manager of Project Management, you will lead a team of process and project managers delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with leaders to influence results that have a direct impact. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
We are seeking dedicated, disciplined, professionals who excel in a team environment and are experts in process improvement and project delivery. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering execution of process improvement projects.
General Responsibilities:
Creating, improving and validating processes
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Providing subject matter expertise on processes when representing the department in projects and other meetings
Managing and leading a team of associates of 3-5 associates
Leveraging process improvement methodologies to improve and control processes
Lead operational readiness and change management efforts driven by substantial changes in technology in Check Processing
**This position does require onsite attendance **
Location: This role is hybrid, where you will be expected to be in the office in Richmond, VA or Wilmington, DE for certain aspects of the role.
Basic Qualifications:
GED, high school diploma or equivalent certification
At least 2 years of experience in process management or project management
At least 2 years of experience in People management
Preferred Qualifications:
Bachelor’s Degree or military experience
Process Management (i.e. LEAN, Six Sigma), Compliance (i.e. CRCM, CIPP, etc.), Business Process Management experience
At least 5 years of experience in Process management
At least 5 years of experience in Project management
At least 5 years of experience in People management
At least 5 years of experience in Relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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