Job Abstract

Supervise, train, mentor and develop staff; provide direct feedback and counseling to staff about their performance. Conduct performance evaluations and manage performance goals. Establish work schedule for the staff. Conduct departmental staff meetings. Ensure telephones are answered and voice mails are managed appropriately. Ensure schedules are filled with appropriate patient visits; make/ensure appointment reminder calls are completed; schedule follow up visits at check out; manage the appoi... more detailsntment request work lists. Manage physician templates Identify appropriate lab per insurance specifications; obtain/ensure referrals are on file in advance of visit; obtain authorizations (as needed); identify TOS, co-insurance and past balances; ensure that patients are financially cleared prior to date of service. May manage Kronos for staff. Order supplies; maintain office files. Ensure that scheduled patients are populating in revenue system appropriately. Reconcile the professional and technical charges in revenue system by COB each day. Follow up with providers/techs/nurses for any missing charges and escalates non-compliance appropriately as needed. Review and update Charge Entry database. Supervise to ensure that appropriate cash controls are in place and adhered to; reconcile daily collections and prepare the deposit Ensure that scheduled patients are populating in revenue system appropriately. Reconcile the professional and technical charges in revenue system by COB each day. Follow up with providers/techs/nurses for any missing charges and escalates non-compliance appropriately as needed. Review and update Charge Entry database. Supervise to ensure that appropriate cash controls are in place and adhered to; reconcile daily collections and prepare the deposit. Run and analyze standard reports and ensure errors are corrected. Monitor and supervise quality control of registration process. Maintain and monitor billing system and review monthly reports Review denial information and train staff according to findings Able to use reports from systems to identify and resolve problems. Proficiency with various systems used in ambulatory services; STAR, PPM, SCI, Medaptus, Passport, and Cerner. Work with manager around performance improvement action planning (Lean). Anticipate and responds to customer needs; follows up until needs are met Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Use resources efficiently Search for less costly ways of doing things Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance CN Hospital (Main Campus) (L 002) 111 Michigan Avenue NW Washington 20010