Job Abstract

Duties & Responsibilities:

• Greets and welcomes clients and visitors over the telephone or on site, schedules clients, and manages processes to ensure smooth transition from request for service-to-service delivery. Works closely with the Psychiatrist and other providers to ensure that the visit is complete, documents signed, and future appointments set. Collect Co-pays as necessary.
• Responsible for scheduling appointments for the doctors and ensuring efficiency
• Ensures that all clients have the appropriate documentation to receive care from agency which includes verification of residency, income, insurance and ensures proper authorizations are in place prior to the delivery of service.
• Gives instructions to clients as instructed by doctors, medical and clinical staff
• Maintains any logs for patients as well as medical and clinical staff
• Ensures all related reports and information is captured and documented in Credible.
• Manages data and provides periodic reports on encounters, demographics, kept appointments, cancellations, etc.
• Engages clients directly to coordinate the care and direct them accordingly
• Provides timely follow up in documentation and responsibilities related to the clients
• Ensure the privacy and security of protected health information per HIPAA requirements. Provide the highest level of customer service to patients, fellow employees and referral sources, maintains and monitors client waiting areas.

Qualifications

• Associate degree or bachelors degree preferred in healthcare related field or at least 1-3 years of experience in healthcare medical office setting with the skills and aptitudes to meet functional requirements of the role.
• Experience working in Substance Abuse or Behavioral Health setting
• Good discretion and judgment in handling patient information
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Expert level of written and verbal communication skills
• Must have strong documentation skills
• Strong customer service professional
• Demonstrates proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrates the highest level of customer/client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
• Must be able to communicate effectively with consumers, families, staff, community and general public.
• Must have exceptional organizational skills and ability to re-prioritize daily tasks in order to accommodate fluctuating needs of the program.