Job Abstract

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

To schedule and register Medical Faculty Associates (MFA) patients; to provide effective customer service during the reception, scheduling, registration and cash collection process.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Greets and directs patients for appointments, tests, referrals, and information utilizing effective customer relations skills and telephone techniques.

• Schedules patient appointments, tests, and procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals inside and outside the MFA; provides patient instructions verbally or in writing in order for the patient to prepare for the appointment.

• Obtains, documents, and verifies patient demographic, financial, and insurance information using a computerized scheduling system.

• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.

• Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate.

• Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments.

• Collects payment due at the time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for the reception area, billing office, and the patient.

• Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.

• Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities.

• Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules, and regulations pertaining to the assigned clinical area.

• Provides indigent patients with lists of alternative medical resources.

Minimum Qualifications

Education

• High school diploma or an equivalent combination of training and experience.

Experience

• A minimum of 2 years of experience in providing customer service, ideally in a patient care environment.
• Prior professional experience utilizing a computerized patient scheduling system or computer terminals.

Physical Requirements

• Walk, bend, twist, and reach above the shoulder frequently in an office setting.
• Must be able to occasionally lift or carry and frequently push or pull up to 20 lbs. as part of the role
• Regularly exposed to healthcare settings that may require personal protective equipment
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.