Job Abstract

Working at Walmart International means a career without boundaries. There’s always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work. Yes, we are a division of the Fortune #1 company, Walmart, Inc. But you will quickly find that we are a company that wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs and stores. Join us and you will discover why our company is a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you will be empowered and equipped to do the best work of your life. 

As a Senior Content Designer, you will play a pivotal role in shaping the way people engage with our products and services. Your unique skill set will enable you to distill complex problems into easy-to-understand experiences that meet people needs across global markets. Your work will bring clarity to our customers, making their experiences more enjoyable and intuitive. This is a place where your creativity, innovation and problem-solving skills will not just be appreciated but celebrated. You will be instrumental in helping us maintain our status as a world leader, all while making a tangible impact on the lives of our customers every single day. 

About the job 

We’re looking for a Senior Content Designer to join our Walmart International UX team to support customer and associate digital experiences. You will help guide the creation of products and features from start to finish for global platforms and experiences that serve multiple markets. You have strong skills in problem solving, facilitating working sessions, presenting to and influencing stakeholders, collaborating with other UX functions, Product and Engineering teams. Help us identify, define and implement solutions that go beyond words and integrate seamlessly into people’s lives. 

In this role you will 

• Partner with Product Designers throughout the design process at different engagement levels that span from consulting to owning initiatives 

• Explain to stakeholders when a solution needs to go beyond UI text changes to address the problem and make recommendations backed with user data 

• Keep a global perspective in your discoveries, apply user-centered design principles to?your analyses and use these insights to influence stakeholders about your choices 

• Simplify complex ideas into clear, concise, actionable and easy to read UI text in US English for our commerce platform, prioritizing localizability for our markets such as Mexico, Canada and Chile 

• Participate in peer reviews to ensure consistency and alignment to our brand voice and design system guidelines 

• Manage effectively the iterative nature of the design process with stakeholders to ensure delivering solutions that align with the business and deliver on the user need 

• Articulate clearly the content needs about projects to other partners to ensure there’s clarity around expectations 

• Use Jira on a day-to-day basis to create brief-like project descriptions during kickoffs, estimate work, communicate dependencies, inform program teams and keep deliverables on track 

• Collaborate effectively UX Research, Accessibility, Localization, Product, Engineering, Marketing and Legal teams through the product development cycle to ensure the content is user-centered, accessible, culturally sensitive, aligned with the product vision, technically feasible and legally compliant 

• Document and flag issues to the UX Lead when decisions compromise the integrity of the experience to ensure that MVP approaches meet the user needs and the team standards 

• Participate in design sprints and provide content design expertise to the solution 

• Deliver files ready in Figma free of errors like typos and with accessibility annotations 

• Evolve and improve Content Design team resources, including best-practices and style guides to ensure consistency, quality and accuracy of content across the platform 

• Partner with the Localization team and in-market advisors to ensure the highest quality of product adaptation for the market 

Minimum qualifications 

• Proven experience of 3+ years in Content Design or UX Writing for global platforms 

• Familiarity with user-centered design principles, user research and usability testing 

• Proficient in writing and editing US English 

• Strong communication, time management and collaboration skills 

• Experience in adapting source content for localization teams to expand the product into multiple languages 

• Familiarity applying WCAG standards and collaborating with accessibility teams 

• Strong command of Figma for team collaboration, idea experimentation and final content delivery to engineers 

• Experience with Jira, Confluence and Mural 

• Must have a portfolio with at least three UX case studies showcasing your craft, impact and collaborative process