Job Abstract

Responsible for ensuring all IT applications and support systems receive a high level of quality IT end-user service and support. Responsible for managing all application design, development, implementation, and ongoing support in the most cost-effective manner possible. A key member of the IT management team, reports directly to the Chief Technology Officer. Works closely with all IT groups and across all other IT programs to ensure customer satisfaction. Manages applications development and support teams who service the City's administrative and financial systems. Manages the web development team and ensures the City has a top quality web site. Manages the web development team to ensure all applications run effectively and error-free. Works closely with the Program Management Office (PMO) to develop and implement policies and procedures to address technical documentation, internal controls, quality assurance and quality control, training programs for technical staff, and other requirements. Builds and maintains a highly competent staff of programmer/analysts, web development technicians, project managers, and other staff as required. Builds and executes a web presence technology plan which optimizes capabilities of the "e-government" model citywide. Sets up and maintains training classrooms. Develops and maintains a plan to continuously improve the application development and maintenance operations and standards in the most cost-effective way, taking advantage of the latest state-of-the-art technologies. Coordinates with the PeopleSoft Training Coordinator, for an effective PeopleSoft training program for authorized employees. Conducts an annual refresher course for PeopleSoft users. Designs and implements an effective application delivery program for delivery of successful projects on time, within budget, and resulting in satisfied end-users (customers). Manages applications interdisciplinary team and engages with end-users to identify and implement effective IT solutions. Performs other job-related duties as required.

A High School Diploma or GED is required. A Bachelor's or Masters Degree in Computers, Business Administration, Management Information Systems, Information Technology, or a related field from an accredited four year college or university is preferred. Five years of full time paid experience designing and implementing complex computer applications, working with a wide range of user skill levels in a Windows PC/Server environment is required. Two years of supervisory or managerial experience in Information Technology or Information Systems is required (May be done simultaneously with the five years experience). Three (3) years experience working with public sector applications is highly desired. Experience in formal application development methodology is a plus. Knowledge of the PeopleSoft or other Financial Management systems is desirable. (Substitution: A certification in data processing or a related certification may be used to substitute up to two (2) years of work experience (May not substitute for supervisory experience)