All OIT student workers are required to work on the Service Desk as well as the switchboard. The Service Desk takes calls and responds to email from students, faculty, staff, and outside sources, and prepares work orders for both technology and facilities requests. The switchboard handles all incoming calls to the University and reroutes them to the appropriate department. Specific Duties Answer phone calls, emails, web requests, and walk-in requests and prepare appropriate work orders. Assist u... more details
OIT Switchboard/Service Desk (23/24)
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Please see Special Instructions for more details.
Must also complete Student Information Form and Availability sheet (Available upon request).
Request to Recruit Information
Position Recruitment Information
Job Title
OIT Switchboard/Service Desk (23/24)
Student Position Type
Non Federal Work Study/La Verne Work
Appointment Type
Regular
FTE
Work Schedule
This position has a flexible number of hours, with a maximum of 20 per week.
Student workers are needed as early as 7:30am. Service Desk closes at 8:00pm. Saturday hours are from 8:00am to 1:00pm.
This position is 100% on campus.
Department Manager
Hiring Manager
Brian Parker
Number of Vacancies
Multiple
Position Summary Information for Announcement
University Overview
Diversity Statement
The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.
Job Description Summary
All OIT student workers are required to work on the Service Desk as well as the switchboard.
The Service Desk takes calls and responds to email from students, faculty, staff, and outside sources, and prepares work orders for both technology and facilities requests.
The switchboard handles all incoming calls to the University and reroutes them to the appropriate department.
Specific Duties
Answer phone calls, emails, web requests, and walk-in requests and prepare appropriate work orders.
Assist users with password changes and other first-level support.
Route phone calls to appropriate department/person.
Minimum Qualifications
Must speak and write English clearly.
Must be a current ULV student
Preferred Qualifications
Benefits Summary
Employees are eligible for the following benefits:
One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours.
University of La Verne Defined Contribution Retirement Plan – can contribute employee voluntary contributions, excluding wages derived from federal work study funds.
In accordance with the Affordable Care Act (ACA), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne.
Covered under the University of La Verne Workers Compensation Insurance.
Location
La Verne Main Campus
If Other, please specify.
Hiring Pay Rate
Hourly Rate
$16.00
Posting Detail Information
Posting Number
20191194SE
Special Instructions to Applicants
Must also complete Student Information Form and Availability sheet (Available upon request).
Open Date
Close Date
Open Until Filled
Yes
Quick Link
https://laverne.peopleadmin.com/postings/11686
Posting Specific Questions
Required fields are indicated with an asterisk (*).
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