Facilitates implementation training for customers (on demand material build or live when needed) - Facilitates post-onboarding training for customers - Supports clinical customer users in establishing best practices through the incorporation of products, linking Centers for Medicare & Medicaid Services (CMS) requirements to product functionality, Assists Implementation Advocate as needed with customer training special needs during the implementation process - Facilitates role-based training usin... more details
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview: The Associate Clinical Trainer provides training to new and existing customers using classroom and webinar methodologies.
Duties and Responsibilities:
• Facilitates implementation training for customers (on demand material build or live when needed)
• Facilitates post-onboarding training for customers
• Supports clinical customer users in establishing best practices through the incorporation of products, linking Centers for Medicare & Medicaid Services (CMS) requirements to product functionality, Assists Implementation Advocate as needed with customer training special needs during the implementation process
• Facilitates role-based training using a blended learning approach, combining computer based training (CBT) modules and live webinars
• Facilitates client onsite training as approved by Inovalon management
• Facilitates training on basic product functionality
• Documents training activities in Sales Force according to Standard Operating Procedures
• Understands and can explain product functionality at an intermediate level
• Ability to access and utilize Centers for Medicare & Medicaid Services (CMS) resources [i.e., Resident Assessment Instrument (RAI) User's Manual]
• Knowledge of regulatory requirements for post-acute providers
• Other duties as requested and/or determined
• Maintain compliance with Inovalon’s policies, procedures, and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer
Job Requirements:
• Minimum 5+ years of experience in nursing healthcare with 2+ years in Long Term Care setting mandatory
• 2+ years of experience in adult training/education, including webinar facilitation preferred
• 2+ years of experience working in Long Term Care Billing preferred
• Ability to remain current with post-acute care regulatory requirements
• Understands the importance of data security and follows processes and regulations
• Work experience with MDS preferred
• RAC-CT or willing to obtain
• Ability to remain current with Long Term Care billing regulations
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and internet browsers/navigation
• Ability to quickly learn new technology and software
• Experience with clinical software packages and internet environments preferred
• Strong communication skills including the ability to present for audiences of any size
• Ability to work independently and as a team member
• Strong problem-solving skills; statistical analysis strongly preferred
• Strong organizational skills including the ability to work on multiple concurrent tasks; and
• Self-motivated, flexible and detail oriented with a positive attitude
• Ability to explain the difference between PHI and HIPAA
Education:
• High school diploma or GED
• LPN or RN required
• Certified Resident Assessment Coordinator (RAC-CT) or willing to obtain
Physical Demands and Work Environment:
• Sedentary work ( i.e. sitting for long periods of time)
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions
• Subject to inside environmental conditions
• Travel for this position will include less than 15% for training purposes
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
To review the legal requirements, including all labor law posters, please visit this link
