Job Abstract

Service Desk Agent II Summary: The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the company's locations. This position will provide suppor... more details
Search Terms: Service DeskAgentSupportITCustomer Service

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