Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls. Administers calendar and schedules management. Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required. Provides coverage of other areas such as front end, point of service and registration. Coordinates management functions and assi... more details
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Administrative Assistant II - Care Management
Location
Cleveland
Facility
Fairview Hospital
Department
Care Management Nursing-Fairview Hospital
Job Code
B18004
Shift
Days
Schedule
7:30am-4:00pm
Job Summary
Job Details
Join Cleveland Clinic’s Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As an Administrative Assistant II, you will work alongside work alongside both nurses and social workers, and perform a variety of duties such as scheduling, handling phone calls, greeting patients, and assisting with special projects and management functions. Administrative Assistants are an essential part of Cleveland Clinic’s smooth operation, which allows caregivers to focus on patient care and improves coordination between the nursing team, administrative teams, and providers.
The ideal future caregiver is someone who:
• Is organized, self-driven, and a team player.
• Preferably has previous Epic, Careport, Microsoft Teams, and Oracle experience.
• Can work under pressure and with a diverse patient and caregiver population.
This role is truly a valuable part of our team. You will be offered vast learning experiences and the opportunity to work alongside interdisciplinary teams, including executive leadership and community partners.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls.
- Administers calendar and schedules management.
- Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
- Provides coverage of other areas such as front end, point of service and registration.
- Coordinates management functions and assists in special projects.
- Other duties as assigned.
Education:
- High School Diploma or GED.
- Associate's Degree preferred.
Certifications:
Complexity of Work:
- Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- Three years office experience.
- Typing proficiency of 35 wpm with accuracy preferred.
- Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
- Experience may be assessed with an on-line Skills Assessment.
Physical Requirements:
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to travel throughout the hospital system
- Ability to communicate and exchange accurate information
- In some locations, ability to move up to 20 pounds
Personal Protective Equipment:
- Follows standard precautions using personal protective.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
