Under general supervision, enforces City parking regulations in an assigned area; patrols assigned routes to enforce parking and related traffic ordinances as well as street sweeping parking ordinances; issues citations and warnings; provides general information and assistance to the public; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHA... more details
Summary
Under general supervision, enforces City parking regulations in an assigned area; patrols assigned routes to enforce parking and related traffic ordinances as well as street sweeping parking ordinances; issues citations and warnings; provides general information and assistance to the public; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.
CLASS CHARACTERISTICS
This journey level classification is responsible for independently performing the full range of duties involving enforcement of parking regulations in support of the City. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.
Examples of Duties
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job.
Patrols assigned routes to enforce parking and related traffic ordinances as well as street sweeping parking ordinances; issues citations and warnings.
Completes follow-up enforcement on previously marked abandoned vehicles.
Issues non-moving traffic citations for violations observed.
Responds to questions and complaints from the public or refers to supervisor, as necessary.
Maintains accurate records, log sheets, and files; submits copies of citations to appropriate staff; prepares related daily and monthly reports.
Observes and complies with City and mandated safety rules, regulations, and protocols.
Performs other duties as assigned.
Knowledge, Skills, & Abilities
Knowledge of:
Methods and procedures used in parking enforcement including citation issuance procedures.
Functions, principles, and practices of law enforcement agencies.
Departmental operational policies and procedures relevant to assigned areas of responsibility.
Terminology and procedures used in public safety dispatching.
City geography, maps, streets, and landmarks.
Basic principles of record keeping.
Principles and practices of data collection and report preparation.
City and mandated safety rules, regulations, and protocols.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to:
Explain codes and regulations to vehicle owners, residents, and others.
Memorize codes, names, street locations, and other information.
Read and interpret maps and other pertinent documentation.
Understand and interpret policies, procedures, and standards relevant to work performed.
Assess situations while remaining calm.
Maintain accurate records and files.
Compile and summarize information to prepare accurate, clear, and concise reports.
Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Qualifications
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education:
Possession of a high school diploma or G.E.D. required.
Experience:
Two (2) years of general experience in work which involves interactions with the public.
Licenses and Certifications:
Possession of a valid California Driver’s License, to be maintained throughout employment.
PHYSICAL DEMANDS
Must possess mobility to work in the field; strength, stamina, and mobility to perform light physical work, to operate a motor vehicle and patrol areas of the City; and to operate varied tools and equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Environmental CONDITIONS
Employees work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, moving vehicles, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives, and contractors in interpreting and enforcing departmental policies and procedures.
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