Under the direct supervision of the Esports and Gaming Supervisor, the Esports and Gaming Assistant is responsible for providing general assistance in relation to Esports and Gaming within Spartan Recreations, and is responsible for providing excellent customer service and has a solid understanding of Esports programs and services. The student assistant is responsible to support the Student Union, Inc. mission to connect, engage, and inspire Spartan pride within the SJSU Community. Essential Fun... more details
eSports Student Supervisor
JobID: 484
"
Position Type: Spartan Recreation/Student Assistant
Date Posted: 6/20/2024
Location: San Jose, CA
Additional Information: Show/Hide Job Title: Esports Student Supervisor Classification Title: Student Assistant III Job Code/Grade: Hourly, Non-Exempt Department: Spartan Recreation Supervisor: Esports and Gaming Supervisor Location: Spartan Recreation and Aquatic Center (SRAC)
The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jos State University in downtown San Jos, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.
Mission The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.
Job Summary Under the direct supervision of the Esports and Gaming Supervisor, the Esports and Gaming Assistant is responsible for providing general assistance in relation to Esports and Gaming within Spartan Recreations, and is responsible for providing excellent customer service and has a solid understanding of Esports programs and services. The student assistant is responsible to support the Student Union, Inc. mission to connect, engage, and inspire Spartan pride within the SJSU Community.
Essential Functions and Tasks
Support Esports Department with general duties including, but not limited to:
Serves as the first point of contact; answer questions, provides directions and assists staff, students and guests in-person, by phone and email in a positive and supportive manner.
Scheduling functions, coordinates with clients regarding space needs, policies and procedures, reservations process, verbally or in writing.
Assists with information gathering and the approval process for student groups, campus departments and other entities looking to reserve spaces within the Esports Gaming facility.
Assist with operational duties within the Esports gaming facility
Facilitate general team operations for all supported titles within the Esports department, including but not limited to:
Insuring all supported titles are signed up for competitions
Process of entry fees and relay any related documents to the Esports and Gaming supervisor
Assist with recruiting and tryout process for all supported titles
Oversee online interactions via Discord
Schedule computer stations for practice times within the Esports facility for supported titles
Managing stream production and content for supported titles, including but not limited to:
Ensure quality production of streamed events for supported titles
Scheduling of stream events for supported titles
Recording and editing of content for supported titles
Work alongside Esports and Gaming Supervisor to ensure both stream and social media goals are being met for the program
Confidentiality when working with Esports assets and equipment, including but not limited to logins, digital files, and records.
Provide basic IT support to production staff, including troubleshooting hardware and software issues. Assist in the setup and maintenance of production-related IT systems and equipment. Liaise with the IT department for escalated technical issues and system upgrades.
Responsible for enforcing SRAC and University policies and procedures.
Attend all regularly scheduled staff meetings, training days, and workshops.
Perform other duties assigned.
Knowledge, Skills and Abilities (KSAs)
Knowledge of Esports and/or team operations
Basic understanding of Twitch/OBS/Twitter/Instagram along with other streaming and content related programs
Knowledge of program policies and procedures and ability to manage situations which require resolution and problem solving.
Experience in computer applications such as: Google Suite (Gmail, Docs, Slides, Sheets, Forms, etc.) Microsoft Office (Word, Excel, PowerPoint, etc.).
Strong customer service and interpersonal skills, ability to manage conflicts.
Maintain a professional appearance and attitude.
Minimum Qualifications and Specifications:
Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted. (May be obtained as part of training/onboarding.)
Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term. *Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester.
Physical Demands and Work Environment
The position works in a variety of environments including both a typical office as well as indoor facility in a program-oriented environment.
The physical demands of this position are described below
Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
Lifting and carrying, frequently 5-10lbs, occasionally 10-15lbs.
Hearing and speaking to exchange information in person or on the telephone.
Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
Minimum Hourly Salary: $18.75 - Maximum Hourly Salary: $21.63
This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
In general, the position works a schedule based on the business needs and requires early morning, evening and weekend work.
When school is in session, student assistants may work up to, but not in excess of 20 hours per week (among all concurrent positions).
When classes are not in session (i.e. summer break), students assistants may work up to, but not in excess of 40 hours per week.
Benefits This position is employed through the Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.
California State University (CSU) Learning & Development Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University\"s employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.
CSU - Injury and Illness Prevention Program - one time course
CSU - Preventing Discrimination and Harassment for Non-Supervisors required every two years
CSU - Sexual Misconduct Prevention Program (Title IX) - required every year
Data Security and FERPA - required every two years
Equal Opportunity/Affirmative Action The Student Union of San Jos State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran\"s status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff. Reasonable accommodations will be provided for applicants with disabilities who self- disclose.
Reasonable accommodations will be provided for applicants with disabilities who self- disclose.
Background Check and Fingerprinting Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.
In some cases the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate
Background California Child Abuse and Neglect Reporting Act All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
