Education & Experience:
Bachelor’s degree from an accredited college in accounting, finance, or healthcare administration. Equivalent and relevant combination of education and experience may be considered in lieu of a Bachelor's degree. Minimum of five years of revenue cycle management and/or revenue integrity experience in a healthcare environment. Working with people with intellectual/developmental disabilities and/or audit experience in healthcare is highly desirable.
Special Skills:
Effective written and verbal communication skills required, as well as effective interpersonal, organization, and time management skills. Ability to operate independently, work with confidential and sensitive information, handle stress, and prioritize their own workload required. Operative knowledge of MS Office software and Google programs required. Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions. Minimum 18 years of age required.
Specialized Knowledge and Requirements
Advanced knowledge of CPT coding, CMS guidelines and 3rd party billing requirements. Coding Certification (CPC, COC, CCS or AAPC) required.
Required Knowledge, Skills and Abilities:
- Safety First – You act in accordance with our safety policies, procedures and Bancroft approved practices. You exercise good judgment when confronted with safety related decisions. Your actions demonstrate that your first concern is to insure the safety of the individuals we support, yourself, staff, community, and others (includes, but is not limited to, safe driving, safe working area, and safe living environment).
- Customer Service- You are viewed by others as professional, approachable, friendly, and helpful. You see yourself as the face, the reputation, and the integrity of Bancroft. You demonstrate knowledge of your customers (internal and external) and take steps to understand and address their current needs, and anticipate future needs. You are sensitive to the importance of customer satisfaction, and interactions result in positive outcomes.
- Responsibility – You hold yourself accountable for desired outcomes and for meeting expectations. You work diligently to achieve goals, minimize risk, and take responsibility and ownership of your own actions, work product, and services provided. You demonstrate this by completing assignments on time, working independently, and by being dependable. You get the job done, report to work as scheduled and on time. You use leave appropriately and comply with reporting absences in accordance with our procedure.
- Respectful – You treat others fairly, consistently, and with dignity. You display personal and professional boundaries. You use positive and pro-social interactions. You resolve conflict constructively, directly, and professionally. Finally, you clearly welcome and accept the differences in others and work well with others in a diverse environment.
- Team Focused – You understand your role on the team and contribute towards its success. You place the team’s interests ahead of your own. You work cooperatively with others and you actively listen. You bring new ideas and energy to the group. You actively support team decisions once they are made.
- Capable Communicator – You readily share information or knowledge needed by others. You routinely promote open communication by seeking and providing feedback. You effectively and appropriately convey your thoughts both verbally and in writing so that others understand. You utilize communication technology effectively, responsibly, and within policy.
- Positive Initiative – You lead and influence others by example. You take pride in your work, and demonstrate a “can do” attitude while completing assignments and / or when challenged with obstacles. You effectively manage unexpected events, and you act on opportunities to improve the services that we provide to our customers.
8. Empowerment - Becoming strong and confident, especially in controlling one’s life and claiming one’s rights. Take initiative to pursue needed improvements (See it - Own it - Solve it - Do it). Provide opportunities for others to expand their involvement and personal or professional growth. Ask colleagues to represent you at meetings when you are not available. Collaborate with others to be inclusive in problem solving and decision making. Support persons serve in making their own decisions, rather than decide for them or tell them how to decide. Make decisions that fall within your responsibility. Effectively delegate to others, and support their decisions. Report things that are a concern or do not appear to be appropriate. Find ways to help individuals served learn and grow in everything they do. Freely share ideas or suggestions. Be inquisitive, ask questions, and offer support. Develop the courage to take personal risks when needed to support each other and the organization’s success.