The Employee Support Associate is responsible for supporting the employee experience and ongoing lifecycle management. Providing timely and exceptional customer service to our employees. Responsible for data entry of employee records with an overall focus on data collection and data integrity. Supports the employee with a primary focus on customer service while representing professionalism within all relationships. This is an in-office job with the option to work remote on Fridays. Key Responsib... more details
Position Employee Support Contractor
Job Summary The Employee Support Associate is responsible for supporting the employee experience and ongoing lifecycle management. Providing timely and exceptional customer service to our employees. Responsible for data entry of employee records with an overall focus on data collection and data integrity. Supports the employee with a primary focus on customer service while representing professionalism within all relationships.
This is an in-office job with the option to work remote on Fridays.
Key Responsibilities
Employee Data
Enter all new hire information to employee record in HRM system ensuring accuracy
Process data entry updates of personal data, and job data changes
Process terminations according to state specific requirements to ensure compliance
Lifecycle Management
Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution
Partner with HR, Payroll and Operations Leadership to resolve employee issues
Use Salesforce case management tool for supporting employee phone and email inquires
Competencies
Ability to prioritize, organize, problem solve, meet deadlines and goals
Ability to communicate effectively and provide follow-up
Capability of working in a team-oriented environment that is fair, open and honest (in-office/remote)
Thorough knowledge of business policies and human resource practices
Excellent written/oral communication and interpersonal skills
Ability to build strong partnerships with all internal customers, both locally and in our corporate locations (in-office and virtually)
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative and practical solutions
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks
Quick and strong decision-making skills
Qualifications 2 + years’ experience in a customer service-related position Associates degree or two years of applicable experience in customer service BA/BS degree in Human Resources, Business, and Accounting preferred
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