Job Abstract

NOTE: two job descriptions for this job code: Caffe & Beverage Cart Attendant for Caffe Due and Caffe Attendant at Caffe Uno.  DELETE the JD that does not apply

Caffe Attendant:

The Caffe Attendant ensures that guests are aware of the retail products available for purchase and maintains a high level of expertise on products and explains their purpose, ingredients, suggested uses or other related information. 

Caffe & Beverage Cart Attendant: 

The Caffe & Beverage Cart Due Attendant will be responsible for greeting and serving guests around the Golf Course or in the Golf Caffe.

DELETE DUTIES THAT DO NOT APPLY

Caffe Attendant:

• Provides friendly, efficient, and responsive service to all customers during sales transactions at the Caffe. 
• Serve pastries and light lunches, assist with the preparation of beverage and menu items, and continually seek to improve knowledge of specialty coffee and gourmet meal service. 
• Responsible for maintaining sanitation and upkeep of all equipment.
• Other duties as assigned.

Caffe & Beverage Cart Attendant:

• Deliver world class service to our guests.
•  Keep a clean well stocked beverage cart and caffe and be able to describe all items you offer.
•  Use the guests’ names at all times, know and acknowledge all VIPs by name.
•  Oversee cart maintenance and verify cart condition to ensure proper function.
•  Oversee Caffe equipment and its proper use.
•  Operate as a member of a team, helping others and requesting help as needed.
•  Perform other duties as requested by management.
•  Remain flexible between both outlets.
•  Operate the cash register/Micros and Square reader correctly.
•  Conduct thorough inventory checks and fill inventory form correctly.
•  Assist management as needed to ensure smooth operation and quality service.
•  Control the amount of alcohol served, so that guests do not become intoxicated.
•  Promote a safe and clean environment for co-workers and guest.
•  Follow and execute The Resort at Pelican Hill Core Service Standards as outlined in training.

DELETE QUALIFICAITONS THAT DO NOT APPLY

Caffe Attendant:

• Minimum of one year as a Barista, preferably in a coffee house or hotel/resort setting. 
• Must possess effective verbal, written communication, and interpersonal skills. 
• Must be able to read, write, and perform basic mathematical calculations. 
• Strong interpersonal skills. 
• Ability to assess customer needs.
• Google Apps experience a plus.
   

Caffe & Beverage Cart Attendant:

• Must be 21+ years of age.
• Excellent reading, writing and oral proficiency in the English language with excellent communications skills.
• Capable of operating a motorized cart on a daily basis.
• Capable of serving alcoholic beverages only to guests over 21 years of age.
• Previous Food and Beverage, Cafe or Beverage Cart operation experience.