Job Abstract

Seeking a Service Counter Technician to serve our DoD customer.   The Service Counter Technicians will work in a team environment to assist in supporting JSP end users.

Responsibilities:

• Providing technical assistance to clients via in-person interactions
• Assisting clients with troubleshooting devices, software applications, and VPN connections.
• Greeting clients and visitors with a professional demeanor.
• Maintaining accurate records of client accounts, technical configurations, and service requests.
• Assisting with office tasks such as data entry, inventory management, and equipment maintenance.
• Providing guidance and instructions to clients on using our technical solutions effectively.

Required Skills and Experience

• Two Years of Help Desk Experience required
• 8570 Level II Certification - Security+ required
• Must have a minimum of an active Secret Clearance
• Strong Customer Service skills
• Strong organizational and time management skills
• Good written, oral, and interpersonal communication skills
• Ability to work in a fast paced and changing environment
• Familiarity with ticketing systems required, ServiceNow systems would be an asset

Physical Requirements:
• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Stoop, kneel, crouch, or crawl as required
• Lift and carry weight up to 50 pounds (on as needed basis)

Desired Skills and Experience 

• Associates Degree
• Vendor certification in the technology being applied such as Microsoft MCP, MCT, MTA or Novell CNE" Certification 
• HDI Desktop Support Technician or A+ Certification 

Required Clearance

• Active DoD Secret security clearance

EOE M/F/Disability/Vet