We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
COMPANY DESCRIPTION
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role.
All internals must have manager’s approval to transfer.
Our Cloud Infrastructure DevOps team plays a pivotal role in designing and deploying robust infrastructure solutions to support SAP products and services. We are an automation-first organization, prioritizing the deployment of all our cloud resources via automation to enhance efficiency and consistency. Our engineers collaborate closely with internal product teams and customer-facing units to deliver adaptable and scalable code that meets the requirements of our diverse clientele. Candidates will have the opportunity to work across various cloud providers using a wide range of Infrastructure as Code (IaC) tooling and practices, developing provider-agnostic solutions that ensure seamless functionality across different platforms. Our infrastructure supports a broad client base, including local, state, and federal government agencies, as well as private sector organizations engaged in government-related missions.
Responsibilities:
- Follow runbooks to deploy customer infrastructure using terraform. Collect logs and troubleshoot errors from runs, escalating to senior team members as needed.
- Manage infrastructure configuration using ansible playbooks by following runbooks. Log ansible output and troubleshoot errors.
- Use GitLab with multiple repositories to maintain customer infrastructure and create merge requests for changes to customer infrastructure.
- Deploy containerized services using existing runbooks.
- Be able to perform basic network troubleshooting: host connectivity to services, routing, service availability.
- Contribute to technical documentation to network, system design, and governance.
- Participate in documenting standard operating procedures including knowledge base articles.
- Operate in a security-first mindset, performing all other responsibilities with security in mind
- Use existing monitoring infrastructure to review and troubleshoot customer issues.
- Create prompts for generative AI elements embedded in applications and infrastructure consoles.
Knowledge and Skills:
- Knowledge of at least one cloud service provider: AWS, Azure, or GCP
- Able to run terraform commands following a runbook, familiarity with basic terraform commands
- Understands what CI/CD is, what pipelines are and why they are used
- Exposure to at least one programming or scripting language, with bash, python, HCL, or ansible being preferred.
- Understands user AAA (authentication, authorization, and accounting) and has had exposure to some form of non-local authentication (LDAP, Active Directory)
- Understands logging and knows where to look for local system logs
- Working knowledge of networking: ip routing, subnetting, network troubleshooting.
- Ability to navigate a Linux system: change directories, execute programs, change file and directory permissions, read & modify files
- Working knowledge of Jira
Minimum Qualifications:
- Bachelor’s degree in Computer Science or equivalent practical experience.
- Have effective time management, communication, and decision-making, skills.
- 2-5 years’ experience managing SaaS platforms / datacenter operations experience
- 2-5 years’ experience with automated product deployment and infrastructure buildouts.
- 2-5 years’ experience working in a software development-focused company
- Have an engineering and an automation first mindset.
- 2-5 years’ experience in Software Development, Automation, Orchestration, CI/CD and use of configuration management tools
- Knowledge of modern monitoring tools including APM, RUM and synthetic monitoring
- Detail oriented and organized with the ability to prioritize work and complete work within expected timeframes.
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 82400 - 140100(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 394402 | Work Area:Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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