Regular Schedule: 34 hours per week. A Non-Merit vacancy exists in the Office of Information Technology. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested candidates m... more details
Regular Schedule: 34 hours per week
A Non-Merit vacancy exists in the Office of Information Technology.
Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.
All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.
You can attach your resume, transcript(s) or license(s) to your application.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Examples of Duties
DEFINITION OF RESPONSIBILITY Baltimore County is seeking a Network Engineer with a focus on Telecommunications. This position will provide support and problem resolution for an enterprise VOIP system, which includes Cisco Call Manager (CUCM), and over 7,000 phones. Also provides support of advanced communication applications such as virtual contact centers (basic and enhanced call centers) and voice & unified messaging, coordinates with vendors, installing, maintaining, and reconfiguring telecommunications equipment and supports the existing infrastructure. Will also work with end users to troubleshoot any type of telecommunications issues.
EXAMPLES OF ESSENTIAL DUTIES
Provides Telecommunications systems support, to include Cisco Call Manager (CUCM).
Provides technical support, installation and maintenance to ensure systems are functioning according to specifications. Support for the following: paging systems, alarm lines, ATA’s, faxing
Fields trouble calls from both providers and customers and addresses all related issues to full resolution. Updates service tickets to closure and advises customer.
Interface with customers, which are other County Government agencies.
Provide virtual call center solutions to County Government agencies (preferably AWS or InContact).
Runs and repairs cabling infrastructure.
Knowledge of data cabling and standards.
Understanding of networking principals
Network switching experience, configurations and troubleshooting.
Monitors licenses and annual maintenance requirements. Makes related recommendations to management.
Daily VoIP and voice mail system administration.
Recommends continuous improvements to existing processes to management.
Must have the ability to multi-task in a fast-paced dynamic team environment.
Assist with equipment installation, testing and system administration.
Prepare and maintain documentation.
Troubleshoot basic and advance problems, make effective diagnosis, and come up with resolutions.
EXAMPLES OF OTHER DUTIES Assist on network related projects, either alone or working with other network engineers; Construction related projects where a full design may be needed. Cabling and data jack repairs Perform other duties as required and assigned.
(NOTE:) The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.
Qualifications
Education, Training, and Experience
Education: Associate's Degree in information technology, computer science, computer engineering, or a related field from an accredited college or university;
Experience: At least three (3) years' hands on experience in a multi-platform/vendor networking environment, including Cisco platforms.
Additional relevant experience may be substituted on a year-for-year basis for the required education. If substituting experience for education, your application must demonstrate appropriate relevant experience in order to meet the required qualifications.
Knowledge, Skills, and Abilities (Entry-level) Knowledge of the principles and practices of Information Technology.
Excellent communication and documentation skills.
Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Proof of Degree Equivalency Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)
Mail or deliver documents to: ATTN: Network Engineer --Telecommunications Office of Human Resources Baltimore County Government 308 Allegheny Ave. Towson, MD 21204
You can attach your resume, transcript(s) or license(s) to your application.
EXAMINATION PROCEDURE Applicants will be qualified based on an evaluation of their training and experience, as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.
Conditions of Employment
Work an average scheduled workweek of 34 hours, Monday through Friday
Perform on-call rotation when they must be available on-call for production problems 24 hours per day, 7 days a week
Perform off-hours system changes and updates
Carry a cell phone
Travel within Baltimore County, and outside of the County for work and training.
May be required to use their own vehicle to travel to remote sites for troubleshooting and repair work.
Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.
Employment Background Investigation Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.
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