Job Abstract

Job Description

Our Company’s Information Technology division partners with colleagues across the organization to help serve our patients and customers around the world. Ours is a high-energy team of dynamic, innovative individuals dedicated to leveraging information and technology to efficiently drive revenue and productivity, thereby advancing our Company’s contribution to global medical innovation.

Enterprise IT (EIT) is an essential component of the current IT division that provides support to the Pharmaceutical Research, Supply Chain, Marketing organizations as well as Enabling Functions.

The SAP Platform Team is part of our EIT organization and owns our SAP Global Template asset which enables enterprise-level capabilities through harmonized business processes and data. The team is responsible for the operation of all SAP and integrated solutions, governance of the associated enterprise assets, and cost-effective delivery of capabilities to support achievement of immediate and future state business objectives.

This Sr. Specialist role will report into our Role Management & Training (RM&T) function which is part of the SAP Platform Team’s Planning & Execution (P&E) group. This function works to manage processes and tools for management / execution of activities related to system access and end user training.

In this Sr. Specialist role, incumbent will be responsible for:

Technology & Tools: Various technologies which Role Management & Training team uses regularly to meet its core objectives:

• Ownership of TRACE (Tools, Roles, Access, Communications) tool which is the system of record for the COMET global role design documentation and training curriculum. Responsibilities will include overall accountability for tool data, maintenance of training curriculum, and managing relationship with 3rd party developer of tool (Syniti)

• Developing expertise and serving as RM&T team’s point of contact for other various enterprise learning & human capital management technologies which integrate with TRACE and are leveraged by team (e.g. Success Factors, ESA, Workday)

• Maintaining the Comet Curriculum in Success Factors and posting of training simulations in Content Central.

• Managing COMET training specific team sites and shared drives (e.g. Instructor CoP team site, Training Working Documents shared site, etc.)

• Managing key activities associated with SAP Learning Hub including:

  • Accountability for managing Learning Hub access process / requests

  • Development of monthly usage reporting for SAP Platform leaders

  • Identifying opportunities to incorporate usage into overall SAP Platform Learning Strategies

SAP Deployment & Sustainment: Execution of system access and EUT activities managed at a global level to support projects on the COMET road map, as well as for key sustainment efforts. These activities may include but not be limited to:

• Deployments / Projects:

  • Manage centralized TRACE activities associated with role mapping and related change control

  • Support project leadership in definition of calendar development strategy

  • Execute key tasks associated with training calendar build & management

  • Run key data reports in TRACE to support execution (e.g. training completion reports, curriculum reports, etc.)

  • Manage centralized role provisioning activities to finalize role assignments in production systems.

• Sustainment:

  • Manage cadence of standard role & training related reports for Sustainment Network

  • Support ad hoc role & training requests from user community (e.g. creation of mass-provisioning files and training completion reports)

  • Support role & training efforts associated with production support.

Ad-Hoc Reporting & Analytics: Required to support SAP Platform team with analytics and decision support analysis on a wide-range of topics related to SAP user training and system role access.

Training Management Support: Participating in efforts to manage and maintain SAP Platform Role Management and Training processes.

• Support RM&T team leadership with evolution and maintenance of End User Training (EUT) related processes and supporting technologies.

• Support efforts to evolve EUT strategy and approach as part of transformative journey to adopt a product model mindset and begin our S/4 journey (e.g. internal SAP Platform team training on new ways of working, S/4 solution and transition to Jira tool for demand management)

Required Skills:

• Minimum of 4 years of Change Management & Training experience associated with technology enabled change projects or programs. 

• Experience with SAP role design, training, and managing system access is required.

• Personal accountability, teaming, and organizational skills to drive and track success.

• Ability to collaborate in a matrix organization, participating in cross-divisional projects and building peer relationships.

• Intermediate to Expert level knowledge of data/analytic tools commonly available at our Company (Excel, relational database management, PowerBI)

• Strong problem solving and analytical skills

• Aptitude and interest for learning new technology is a must.

• Aptitude for ‘translating’ business needs into relevant technical strategies and solutions

• Excellent communication skills

Preferred Skills:

• Experience with Agile Methodologies, Demand Management Tools (Jira, Demand Tracker) and collaboration tools (Confluence, Mural, MS Teams) is preferred.

• Familiarity with or practice in writing and running simple to intermediate SQL queries (SQL Server Management Studio) is highly desirable.

• Beginner to intermediate experience managing through small-to-medium projects (developing plans, identifying resource requirements, tracking progress, etc.)

Education Requirements:

• Bachelor’s Degree in Business, Computer Science, Information Technology, or related discipline.

#eligibleforerp

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders).  Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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