The Manager Clinical Health Services - MMP oversees the implementation and on-going execution of the critical incident team throughout multiple markets. Oversight and management of clinical and non-clinical front line team processes including the organization and development of high performing teams. Teams manage critical incidents identified on the DSNP related to health, safety, wellness of memebers. This position is a hyrbrid role and there is a requirement to be in office 3 days per week and... more details
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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Manager Clinical Health Services - MMP oversees the implementation and on-going execution of the critical incident team throughout multiple markets. Oversight and management of clinical and non-clinical front line team processes including the organization and development of high performing teams. Teams manage critical incidents identified on the DSNP related to health, safety, wellness of memebers.
This position is a hyrbrid role and there is a requirement to be in office 3 days per week and 2 days remote. Eligible candidates can live anywhere in the country as long as they are within a 45 minute commute of an Aetna or CVS WorkOne location.
Responsibilities include
- Reinforce clinical philosophy, programs, policies and procedures.
- Communicate strategic plan and specific tactics to meet plan.
- Ensure implementation of tactics to meet strategic direction for cost and quality outcomes.
- Creates direction and communicates a business case for change by focusing on and addressing key priorities to achieve business results. Identifies opportunities to implement best practice approaches and introduce innovations to better improve outcomes.
- Accountable for meeting the financial, operational and quality objectives of the unit.
- May be accountable for the day-to-day management of teams for appropriate implementation and adherence with established practices, policies and procedures if there is not supervisor position works closely with functional area managers to ensure consistency in clinical interventions supporting our plan sponsors.
- Develop, initiate, monitor and communicate performance expectations.
- May act as a single point of contact for the customer and the Account Team which includes participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers.
- Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills.
- Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams.
- Consistently demonstrates the ability to serve as a model change agent and lead change efforts.
- Accountable for maintaining compliance with policies and procedures and implements them at the employee level. Abillity to evaluate and interpret data, identify areas of improvement, and focuses on interventions to improve outcomes.
Required Qualifications
- 3+ years experience with the LTSS population
- 5+ years in clinical area of expertise.
- Active unrestricted State Licensure in applicable functional area. (eg RN, LCSW)
- Abillity to evaluate and interpret data, identify areas of improvement, and focuses on interventions to improve outcomes.
- Aility to work hybrid work model - 3 days in office, 2 days remote.
Preferred Qualifications
- Experience with waiver programs
- Technology experience with Dynamo
Education
Master's degree in behavioral health field, or Bachelors in Nursing
Pay Range
The typical pay range for this role is:
$91,386.75 - $196,800.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 09/30/2024