Job Abstract

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.

Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Lead Registrar assigned to Bed Management is a key member of the Patient Access Services team, responsible for inpatient throughput ensuring that all patients are assigned to the appropriate level of care. Works closely with Bed Coordinators and Administrators in a multi-disciplinary centralized throughput model. Responsible for Pre-Registrations, Registration, and Pre-Arrivals ensuring the accuracy of information. Responsible for ensuring inter and intra-facility transfers are registered timely and appropriately in accordance to prescribed workflows. Responsible for completing inpatient registration and securing regulatory documents/signatures. Responsible for coordination between physicians, patient units and morgue personnel to ensure Database Applications Vital Events (DAVE) workflows are completed for timely decedent release.

Bed Management Patient Access Lead Registrar’s duties include, but are not limited to:

• Serves as the registration super-user and shift lead in Bed Management, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows.
• Works to expedite registration functions according to priorities.
• Assists a supervisor with “on the job training” as appropriate.
• Assists a supervisor with monitoring staff’s registration, eligibility verification, and efficiency.
• Assists a supervisor in re-assigning staff in response to census needs and changing priorities.
• Appropriately relays issues identified as needing higher level intervention to supervisory attention.
• Works in collaboration with supervisors and leads in shift endorsements and leadership shift coverage.
• Coordinates and supports activities to ensure excellence in throughput for inpatient and observation; including same day admits, urgent, emergency and transfers in collaboration with a multi-disciplinary team in the CTO Office.
• Responsible for updates to medical service appropriateness by patient type. Screens and takes reservations for direct admissions and coordinates with the multi-disciplinary team to assign appropriate level of care.
• Works closely with Bed Coordinators and ADNs (nursing staff).
• Responsible to provide hospital wide requestors with real time bed status, patient information, and room availability.
• Completing pre-arrival, pre-registrations and registrations using various computer system resources for all Inter and Intra-facility transfers in accordance with prescribed workflows.
• Supports Financial Clearance by verifying and documenting appropriate insurance coverage.
• Send appropriate admission notification faxes to the insurance companies.
• Enter death certificate data electronically or on paper and ensure timely physician certification.
• Support completion of MRN and encounter combines and building physician using the HNA Combine Tool.
• Complete patient registration, including demographic and regulatory information, confirming insurance eligibility / verification.

Qualifications

Required:

• Associate's Degree with one year working experience in the healthcare industry, such as patient access services, hospital registration.
• In lieu of degree, three years of demonstrated excellence working in patient access bed management, a hospital, public health, or facility-based healthcare setting.
• Knowledge of insurance eligibility and proper coverage identification.
• Candidate must exhibit leadership qualities demonstrated by excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
• Excellence in verbal and written communication within a multidisciplinary environment.
• Strong interpersonal skills are essential.
• Strong PC and Microsoft Office experience required.
• Ability to work independently in a multidisciplinary team structure.
• The selected candidate will be required to work some holidays. Pass days are variable and weekend availability is required.

Essential position: This function/position has been designated as “essential.” This means that when the hospital is faced with an institutional emergency (staff shortages, increased census, inclement weather, and/or other emergencies), employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Preferred:

• Previous experience as a Patient Access Representative at a Medical Center is strongly preferred.
• Hospital Bed Management experience, and/or Billing, Registration experience.
• Familiarity with Medical insurance benefits, demonstrated through experience with EMR computerized registration / Financial / IT systems.
• Knowledge of medical terminology.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as - $54,671 / year.

The above salary range (or hiring range) represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

In addition, all UUP positions have an additional $3,087 for location,

Some positions offer shift differentials for Night ($9,000) & Evening ($6,000) as well as $575 for inconvenience for positions not on day shift. Please visit these links to learn more.

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.