About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Care Companion – Mercy Health
Summary of Primary Function/General Purpose of Position
The Care Companion provides supportive patient care under the guidance of the Registered Nurse or designated health care professional in accordance with federal, state, and local regulations and within the policies, procedures, and guidelines of Bon Secours Mercy Health.
Essential Job Functions
• Provides support to the patient including, but not limited to, care and comfort, personal care and hygiene, toileting, and mobility.
• Creates a safe environment for patients.
• Acts as liaison between patient and nurse to report changes or concerns.
• Provides high-level customer service to all patients, patient's family, visitors and all employees.
• Participates in hand-off/report of pertinent information regarding patient and departmental needs upon arrival and when leaving.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support (preferred upon hire, must obtain from approved source prior to direct patient care)
Education
None
Work Experience
Recent experience in a healthcare environment, with a preference for the setting in which they are applying (preferred)
Training
None
Language
None
Skills
Ability to clearly communicate to other members of the healthcare team
Ability to understand and follow directions of healthcare team
Knowledge of patient and healthcare safety standards and regulations (i.e. falls, skin breakdown, suicide prevention, environment of care)
Knowledge and demonstration of infection prevention and transmission-based precautions
Ability to work in a team
Basic hygiene and activities of daily living care
Compassionate, relationship-based approach in care activities
Accountability for completion of assigned tasks
Escalation of concerns via chain of command
Create and maintain safety environment
Advocacy and foreseeing safety issues
Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be required to use physical restraints
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids
May be exposed to human blood and other potentially infectious materials
May have periods of constant interruptions
Prolonged periods of working alone
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
