Retail Loan Servicing 1 Department: Loan Servicing Position Reports to: Loan Servicing Management Position Supervises: No Direct Reports Position Summary: Ensure Mortgage and Consumer loans process on the mainframe system as directed by the note. The position includes the responsibility of any ancillary systems needed to service the loan. Provide excellent support to bank personnel, auditors and examiners using the banks OWN IT core values. Duties and Responsibilities: Provide excellent customer... more details
Position Title: Retail Loan Servicing 1
Department: Loan Servicing
Position Reports to: Loan Servicing Management
Position Supervises: No Direct Reports
Position Summary:
Ensure Mortgage and Consumer loans process on the mainframe system as directed by the note. The position includes the responsibility of any ancillary systems needed to service the loan. Provide excellent support to bank personnel, auditors and examiners using the banks OWN IT core values.
Duties and Responsibilities:
- Provide excellent customer service to all Internal and External customers of the bank using the banks OWN IT core values.
- Basic data entry processing, understanding how some fields in various applications affect changes made to avoid errors that would impact customer relations.
- Basic knowledge of Bank policies and procedures, demonstrates ability to apply knowledge to make basic decisions that are within the individuals bounds.
- Responsible for completion of time sensitive job duties as instructed.
- Completes department self-assessments.
- Performs maintenance and monetary transactions as instructed.
- Provides research services as needed.
- Scan, Index, and retrieve documents using document imaging system.
- File and maintain all mortgage/consumer loan files---both physical and imaged files
- Assist in the process during audits, exams and mergers.
- Familiar with automatic transfers, consumer complaints and when to escalate a complaint, participations, PMI, flood, 1098 reporting, some general ledger balancing and other servicing related functions.
- Communicate with internal/external customers to satisfy inquiries on Escrow or Insurance issues, perform corrective actions, process shortage payments, adjust customer accounts and provide required correspondence to the customer.
- Ensure all taxes are paid.
- Prepare letters and reports as instructed.
- Complete daily/weekly/monthly rotational items as assigned.
- Complete other duties as assigned.
Education, Certification, License and Experience:
- High school graduate or equivalent.
- 0-3 years banking or related experience. Knowledgeable on PC’s; understanding of network; proficient on the bank’s mainframe system; good communication skills; good time management skills.
- Escrow Servicing Experience Required
Skills and Knowledge:
- Ability to read and comprehend instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Must have knowledge of loan types, products, the core banking system and excellent customer service skills. Knowledge of Excel and Word are needed.
- Understanding of Bank’s policies and procedure; Understanding of applicable regulations and laws; Knowledge of commonly used concepts, practices and procedures within the assigned fields.
- Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the positio
Work Environment:
This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.
Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.
The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time.
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