Nurture a culture of extraordinary customer and associate experiences. Execute consistent processes to assure favorable customer and associate experiences. Directly interact with customers to achieve objectives. Monitor and manage vehicle workflow within industry benchmarks. 15-20 repair orders per person per day>10% daily carryover of repair orders. Exceed TMS regional average customer retention benchmark. Exceed TMS regional Total Loyalty Experience (TLE/ CSI) benchmark. Manage and report d... more details
Premier Toyota is hiring and we want to talk to you!
You are invited to help develop a better way to buy, service and sell cars. We are maniacs about this mission; “To be the most customer centric dealership in America!”
Serving customers is the reason for every position in our dealership, get crazy about it! See everything through the customer’s eyes and deliver an exceptional experience that is; fun, fast and truly different.
POSITION SUMMARY:
The Service Salesperson is responsible to facilitate vehicle inspections, maintenance, and repairs that meet manufacturer recommendations, safety and warranty requirements assuring dependability and reliability, delivering our mission and departmental budget objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Execute consistent processes to assure favorable customer and associate experiences.
Directly interact with customers to achieve objectives.
Monitor and manage vehicle workflow within industry benchmarks.
Exceed TMS regional average customer retention benchmark.
Exceed TMS regional Total Loyalty Experience (TLE/CSI) benchmark.
Manage and report daily, weekly, monthly productivity toward specific dealership objectives.
Monitor, manage and maintain accurate paperwork, warranty administration, monies, tech time, etc.
Report progress, challenges, options, and solutions to assure outstanding results.
Continuous product knowledge and professional skills education.
Drive and park vehicles.
Execute customer car washes.
Other duties as assigned.
MINIMUM QUALIFICATIONS:
Prior recognitions of achievement and performance.
High energy, likable persona.
Positive, competitive, and persistent attitude.
COMPETENCIES, PREFERRED KNOWLEDGE, SKILLS, ABILITIES:
Problem resolution skills to realize excellence in all facets of the business.
Respectful embrace of digital retailing, technology utilization and customer service.
CDK, TMS, and prior position experience is preferred but not essential.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Extensive walking, standing, driving vehicles, occasional lifting (<25 pounds)
Fast pace, multi-tasking.
Extensive personal interactions and communication.
Efficient use of software, technology, and data-entry.
POSITION TYPE AND EXPECTED HOURS OF WORK:
Hours may vary daily to meet business demands.
Typical schedules run 8 to 10 hours five or six days a week.
Schedule flexibility is helpful
COMPENSATION, BENEFITS AND REWARDS:
This position is compensated by commission and bonuses, targeted at 5% of parts and labor sales.
This position offers a weekly draw against future earned commission and bonus.
Benefits are outlined in the handbook.
Outside (manufacturer) rewards and bonuses may be offered from time to time.
Compensation is detailed in a separate document.
TRAVEL
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
At Premier Toyota of Amherst, we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.
