Inspired Leaders. Empowered Teams. Let your passion for people be the driver of your success. Sodexo is seeking a Senior Technical Support Manager to work with the Op. Ex Soft Services framework workstream. The role will be national in scope and support our clients across North American Healthcare. Our Op. Ex business will support various services: Environmental Services, Patient Transport, HAI Prevention, Service Response Centers (SRC), and Laundry/ Linen. This is a virtual role with 50% travel... more details
Senior Technical Support Manager
LocationUS-CA-ANAHEIM
System ID
973154
Category
Facilities
Employment Status
Full-Time
Posted Range
$85800 to $158730
Company : Segment Desc
HOSPITALS
Remote
Unit Description
Inspired Leaders. Empowered Teams. Let your passion for people be the driver of your success.
Sodexo is seeking a Senior Technical Support Manager to work with the OpEx Soft Services framework workstream. The role will be national in scope and support our clients across North American Healthcare. Our OpEx business will support various services: Environmental Services, Patient Transport, HAI Prevention, Service Response Centers (SRC), and Laundry/Linen. This is a virtual role with 50% travel and can reside anywhere in the United States with proximity to a national airport.
The successful candidate will:
Help further develop our Soft Services framework business within healthcare
Be a Subject Matter Expert (SME) in regard to our site management tool (SMS) and Soft FM Service – Cleaning Services, Patient Transport, Service Response Centers, Linen Distribution, and HAI programs
Provide operational support to existing and prospective client accounts such as training, development, and new site roll outs
Track compliance to key Segment metrics within the function
Help onsite management teams maintain compliance with the client contract
Utilize their expertise and skills to enhance our operational strategy
Knowledge in software programs such as Site Management System, Tele-Tracking, TDSS, Experencia & EPIC as it pertains to patient flow, patient satisfaction and distribution of work orders
Is this opportunity right for you? We are looking for candidates who:
Have a strong hands-on subject matter experience with ES, PT, SRC & HAI background
Has a background in healthcare ideally
Have experience managing multiple locations or business segments
Can build and foster relationships across Sodexo internally to ensure additional market growth and the promotion of comprehensive solutions offerings to clients
Have experience in opening deployments within ES, SRC, PT, Linen Dist. & HAI service lines in a Healthcare Environment.
Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Sodexo seeks the highest caliber directors who embody the finest leadership skills to move our business forward. Leaders at Sodexo are innovative, talent driven and manage our offerings to clients by creating partnerships that result in a rewarding experience. Sodexo’s leaders have a vision for the future and develop strategies that provide direct support to other leaders and teams in our varied operational areas while embodying our core values of Spirit of Progress, Team Spirit, and Spirit of Service.
Please note:
Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status an
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Qualifications & Requirements
Basic Education Requirement - Bachelor’s Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years of experience in related field
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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